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Chris
Murphy
Customer Support, Technical Troubleshooting Warlock and Culinary Professional
Portland (97233) United States (Oregon)
Unemployed
Open to opportunities
Contact me
With my unique experience in Customer Care, Business Management and the Culinary Industry, I can bring a new perspective to customer service, retention and ensure to provide the best experience possible!
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Experiences
Technical Support Professional (+Canadian and Corporate Support)
Convergys Global Services - NIKE
November 2014 to February 2017
Full-time
Portland
United States - Oregon
Specialized team tasked with handling calls from outside of the US (Canada Support)
Assisted with Corporate customers for assistance, device questions and processing returns.
Took over escalations for advanced technical issues with NIKE products, apps and customer pain points.
Processed and handled returned item claims, making decisions for customers based on product availability for replacement, and warranty verification.
Handled all job tasks described below for previous level of support-
