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Chris
Murphy
Customer Support, Technical Troubleshooting Warlock and Culinary Professional
Portland (97233) United States (Oregon)
Unemployed
Open to opportunities
Contact me
With my unique experience in Customer Care, Business Management and the Culinary Industry, I can bring a new perspective to customer service, retention and ensure to provide the best experience possible!
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Experiences
Technical Support Professional (Tier 1)
Convergys Global Services - NIKE
November 2014 to January 2017
Full-time
Portland
United States - Oregon
Provide support for Nike wearable technology (such as Fuelband or GPS Sport watch)
Troubleshoot consumer-facing bugs with mobile applications (iOS/Android) and locating emerging issues to report to client directly.
Troubleshoot software issues with physical devices.
Assist customers training and familiarizing them with use any of Nike wearable tech and other affiliate devices.
Follow consumer security procedures concerning Personally Identifiable Information
Addressing all consumer concerns about current future products
Assisted with processing returns for damaged devices under warranty
