Chris Murphy
Customer Support, Technical Troubleshooting Warlock and Culinary Professional
Portland (97233) United States (Oregon)
Unemployed
Open to opportunities
With my unique experience in Customer Care, Business Management and the Culinary Industry, I can bring a new perspective to customer service, retention and ensure to provide the best experience possible!
Studied extensively in restaurant management, perfecting standard requirements for restaurant safety and sanitation along with learning, creating and mastering recipes for all types of professional kitchens.
Studied business management, including accounting, maintaining and operating a restaurant business and budgeting.
Customer Service Lead
McLane Food Service
Since August 2017
- Assisted with management of Customer Service active call times and queue monitoring, including maintaining needed service levels.
- Trained new incoming staff, providing materials and resources to succeed and take calls as quickly as possible.
- Reviewed call records/survey returns for support team members, keeping updated notes and coaching on improvements.
- Identified training gaps and created additional documentation for workflows, how to use internal tools and best practices.
- Managing and coordinating expedited re delivery of product
Customer Service Representative
McLane Food Service
Since March 2017
- Kept in touch with clients to offer additional assistance, CSR surveys and make sure any missing orders where resolved before deadlines.
- Processing customer reported claims of damaged or shorted product.
- Helped with processing/filing/organization of client-reported driver/team member complaints.
- Managing region wide Restaurant Openings and closures (Introduction calls, setting up initial orders, adding client to our CRM systems.)
- Managing and reporting all non ship items within Excel and Outlook to internal and external customers
- Managing, editing and maintaining open customer orders to ensure delivery.
Technical Support Professional (+Canadian and Corporate Support)
Convergys Global Services - NIKE
November 2014
to February 2017
Full-time
Portland
United States - Oregon
- Specialized team tasked with handling calls from outside of the US (Canada Support)
- Assisted with Corporate customers for assistance, device questions and processing returns.
- Took over escalations for advanced technical issues with NIKE products, apps and customer pain points.
- Processed and handled returned item claims, making decisions for customers based on product availability for replacement, and warranty verification.
- Handled all job tasks described below for previous level of support-
Technical Support Professional (Tier 1)
Convergys Global Services - NIKE
November 2014
to January 2017
Full-time
Portland
United States - Oregon
- Provide support for Nike wearable technology (such as Fuelband or GPS Sport watch)
- Troubleshoot consumer-facing bugs with mobile applications (iOS/Android) and locating emerging issues to report to client directly.
- Troubleshoot software issues with physical devices.
- Assist customers training and familiarizing them with use any of Nike wearable tech and other affiliate devices.
- Follow consumer security procedures concerning Personally Identifiable Information
- Addressing all consumer concerns about current future products
- Assisted with processing returns for damaged devices under warranty​
Front-of-House staff
Oregon Culinary Institute
July 2014
to September 2014
United States
- Assisted supervisor in allocating specific duties for proper setup of the floor
- Ensured restaurant met and exceeded state sanitary requirements
- Instructed classes on proper care and management of in house bar
- Worked closely with two Head Chefs to ensure food quality
- Typing (48 WPM)
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Genesys Cloud
- iPhone/iOS Apps (Support)
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Claims Processing
Advanced
-
Policy/Account Changes
Advanced
-
Data Entry
Expert
-
Conflict Resolution/De-Escalation
Expert
-
Call Center/High Call Volume
Expert
-
Technical Support
Expert
-
Customer Care
Expert
