China Knight
Creative Customer Service/ Office Administration
Dispatch/ Customer Service
Efficient Air Conditioning
Since April 2017
- Maintain the Service Technicians daily schedules and dispatch the technicians as
service calls are completed. Schedule return trips with customers when parts are
in. Maintain the on call schedule for service technicians. Maintain customer
database with current information. Clear and concise communications with
department managers, employees and company customers, including keeping
customers appraised as to company schedule and requested lead-times. Provide
accounting with maintenance contract billing information. Prepare service
invoices and timecards for processing.
BDC Associate/ Service Appointment Coordinator
Mercedes Benz of Austin
February 2016
to April 2017
- Handle all leads according to company policy & procedure
- Maximize every incoming sales inquiry with personal and professional communication
- Handle Internet sales leads until the customer arrives for appointment at the dealership or buys elsewhere
- Monitor and track each lead until the point of sale
- Complete and thorough follow-up of each sales opportunity
- Respond to all leads and continue appropriate follow-up by phone every time unless directed otherwise by customer
- Log all leads according to company procedure
Receptionist/ Customer Service
KRW Lawyers
November 2015
to February 2016
Full-time
Austin
United States - Texas
- Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
Directs visitors by maintaining employee and department directories; giving instructions.
Maintains security by following procedures; monitoring logbook; issuing visitor badges.
Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
Maintains safe and clean reception area by complying with procedures, rules, and regulations.Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Contributes to team effort by accomplishing related results as needed.
Helps anyone in the company that needs it, this includes sending out important legal paperwork, notating, disbursements, etc.
Assistant Manager
LAZ Parking
July 2013
to October 2015
Full-time
Austin
United States - Texas
- Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.
- Walk the location to observe the physical condition and appearance of the location, the volume of business and the performance of the attendants/cashiers
- Check clocks and tickets for accuracy and ample supply
- Learn to adjust and repair all equipment
- Supervise morning/evening rush
- Monitor the performance of all employees and provide feedback as appropriate
- Train in all location operations, procedures and policies; self park, coin box and attendant operations
- Aid in the completion of employee reviews
- Daily garage deposits
- Learn Accounting procedures
- Work on assigned projects related to operational improvements; maintenance and repair; policies and procedures; graphics; garage appearance; personnel requirements; bookkeeping operations and equipment
- Assist with the upkeep of the property inventory
- All below responsibilities included.
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Multi line Phone Use
Expert
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Complaint Handling/Dispute Resolution
Advanced
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MS Word, Excel and Access
Expert
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Organizational Skills
Advanced
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Adaptability
Advanced
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Communication Skills
Advanced
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Leadership
Advanced
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Problem Solving
Advanced
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Initiative
Advanced
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Interpersonal Skills
Advanced
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Physical Strength
Advanced
- Typing: 60WPM
