China Knight
Creative Customer Service/ Office Administration
Dispatch/ Customer Service
Efficient Air Conditioning
Since April 2017
- Maintain the Service Technicians daily schedules and dispatch the technicians as
service calls are completed. Schedule return trips with customers when parts are
in. Maintain the on call schedule for service technicians. Maintain customer
database with current information. Clear and concise communications with
department managers, employees and company customers, including keeping
customers appraised as to company schedule and requested lead-times. Provide
accounting with maintenance contract billing information. Prepare service
invoices and timecards for processing.
BDC Associate/ Service Appointment Coordinator
Mercedes Benz of Austin
February 2016
to April 2017
- Handle all leads according to company policy & procedure
- Maximize every incoming sales inquiry with personal and professional communication
- Handle Internet sales leads until the customer arrives for appointment at the dealership or buys elsewhere
- Monitor and track each lead until the point of sale
- Complete and thorough follow-up of each sales opportunity
- Respond to all leads and continue appropriate follow-up by phone every time unless directed otherwise by customer
- Log all leads according to company procedure
Receptionist/ Customer Service
KRW Lawyers
November 2015
to February 2016
Full-time
Austin
United States - Texas
- Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
Directs visitors by maintaining employee and department directories; giving instructions.
Maintains security by following procedures; monitoring logbook; issuing visitor badges.
Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
Maintains safe and clean reception area by complying with procedures, rules, and regulations.Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Contributes to team effort by accomplishing related results as needed.
Helps anyone in the company that needs it, this includes sending out important legal paperwork, notating, disbursements, etc.
Assistant Manager
LAZ Parking
July 2013
to October 2015
Full-time
Austin
United States - Texas
- Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.
- Walk the location to observe the physical condition and appearance of the location, the volume of business and the performance of the attendants/cashiers
- Check clocks and tickets for accuracy and ample supply
- Learn to adjust and repair all equipment
- Supervise morning/evening rush
- Monitor the performance of all employees and provide feedback as appropriate
- Train in all location operations, procedures and policies; self park, coin box and attendant operations
- Aid in the completion of employee reviews
- Daily garage deposits
- Learn Accounting procedures
- Work on assigned projects related to operational improvements; maintenance and repair; policies and procedures; graphics; garage appearance; personnel requirements; bookkeeping operations and equipment
- Assist with the upkeep of the property inventory
- All below responsibilities included.
Dog Walker/ Care/ Trainer
Puppy Love
Since November 2011
Freelancer
Buda
United States - Texas
- Fed animals twice daily and made sure they had access to fresh water at all times.
- Worked with animals to resolve any behavior problems.
- Walked large dogs and restrained physically strong or aggressive dogs.
- Talked to animals to soothe them and familiarize them with the human voice.
- Consulted with owners and made recommendations on the individual grooming needs of their pets.
- Prioritized animal safety and comfort at all times.
- Developed humane training solutions to address animal behavior problems.
- Educated people in responsible pet ownership and wildlife care.
- Trimmed and styled animal coats according to owner instructions and breed standards.
- Promoted skin and coat health through regular grooming.
- Fed and watered 4 animals each day.
- Emphasized the use of positive training techniques and owner education in resolving behavior issues.
- Fed animals twice daily and made sure they had access to fresh water at all times.
- Mentored less experienced owners on caring for and socializing animals.
