Involve in Early Life Support (ELS) where taking care of the 30 days field call. Compile report for Quality Assurance (QA) Department to act base on the report.
Fast feedback to QA for the on field failure.
Initiate the bridge between manufacturing (QA) and Customer.
Taking care of the 3rd party hardware (HW) where initiate a link between Dell and HW vendor to resolve customer problem.
Engage on helping normal agent on the technical and soft skill.
Support Desktop, PDA, Projector, Servers and Storage.
Provide Enterprise level Server Product Support to country of Malaysia, Singapore, Australia, Hong Kong and Taiwan.
