Setup and maintain the entire New Hire on-board Training (NHoT) for Technical Support Department.
Manage, train and facilitate new hire on board training for Technical Support Specialist. Create the whole process of the training include technical and soft skill aspect. This new hire program is cooperation between HR, Technical Support and Technical Support QA team.
Create and provide Vitality training for Technical Support Specialist for new add on knowledge especially on the hot issues.
Coordinate and train New Product Introduction (NPI) training to entire Technical Support.
Create and maintain the Training Calendar as an online calendar for Team Leader in Technical Support to register their specialist for all training scheduled from Technical Training Department.
Represent APJ in new global tools (DTT) standardization. Continues Improvement on DTT to make sure better usability to user.
Acquire Enterprise product knowledge and provide the product training specific to field engineers. This training was pre-requisite for field engineers to attend Dell on-site engineer certification.
Taking challenge as the local admin for the in house LMS for training department. Create courses schedule, assessments and SCORM report. Resolve user inquiry and problem solver.
Overseas Assignment to provide knowledge transfer to local onsite service engineer in Jakarta, Indonesia.
