Video production planning includes: storyboard, crew, cast, sound recording, video shooting (onsite or with studio setup), video editing, 3D rendering, etc.
Guide customer on their Video Marketing Plan.
Analyst customer need in Video Marketing for their business.
Manage and create e-Learning modules either in video or online training packaging. These projects includes:
analyse the project to align with requester needs.
create storyboard.
screen design for the training module.
video, photo and voice over capture for the online training.
post editing of video, photo and video for the online training.
assembled the entire module into a full resolution video or a module base packaging.
subtitling for the training modules.
feedback collection and improve on the modules.
Translation of the modules to multiple languages were in the job scope too. Create an English version as master copy, translate, record voice over (VO) and change the onscreen text to other languages.
Setup and maintain the entire New Hire on-board Training (NHoT) for Technical Support Department.
Manage, train and facilitate new hire on board training for Technical Support Specialist. Create the whole process of the training include technical and soft skill aspect. This new hire program is cooperation between HR, Technical Support and Technical Support QA team.
Create and provide Vitality training for Technical Support Specialist for new add on knowledge especially on the hot issues.
Coordinate and train New Product Introduction (NPI) training to entire Technical Support.
Create and maintain the Training Calendar as an online calendar for Team Leader in Technical Support to register their specialist for all training scheduled from Technical Training Department.
Represent APJ in new global tools (DTT) standardization. Continues Improvement on DTT to make sure better usability to user.
Acquire Enterprise product knowledge and provide the product training specific to field engineers. This training was pre-requisite for field engineers to attend Dell on-site engineer certification.
Taking challenge as the local admin for the in house LMS for training department. Create courses schedule, assessments and SCORM report. Resolve user inquiry and problem solver.
Overseas Assignment to provide knowledge transfer to local onsite service engineer in Jakarta, Indonesia.
Involve in Early Life Support (ELS) where taking care of the 30 days field call. Compile report for Quality Assurance (QA) Department to act base on the report.
Fast feedback to QA for the on field failure.
Initiate the bridge between manufacturing (QA) and Customer.
Taking care of the 3rd party hardware (HW) where initiate a link between Dell and HW vendor to resolve customer problem.
Engage on helping normal agent on the technical and soft skill.
Support Desktop, PDA, Projector, Servers and Storage.
Provide Enterprise level Server Product Support to country of Malaysia, Singapore, Australia, Hong Kong and Taiwan.
