Chen Meng Hew
Learning and Development Manager
eLearning
Learning and Development
Training and Development
Video Producer
48 years old
Driving License
Melaka (75250) Malaysia
Freelancer
Available
Learning is the most inevitable event in our life. I take learning as long life mission.
Senior Instructional Designer
Learning Bulb Production
Since November 2014
Bayan Lepas
Malaysia
- Marketing Video Producer
- Video production planning includes: storyboard, crew, cast, sound recording, video shooting (onsite or with studio setup), video editing, 3D rendering, etc.
- Guide customer on their Video Marketing Plan.
- Analyst customer need in Video Marketing for their business.
Senior Instructional Designer Specialize in eLearning at Dell
Dell
August 2011
to March 2014
Bayan Lepas
Malaysia
- Manage and create e-Learning modules either in video or online training packaging. These projects includes:
- analyse the project to align with requester needs.
- create storyboard.
- screen design for the training module.
- video, photo and voice over capture for the online training.
- post editing of video, photo and video for the online training.
- assembled the entire module into a full resolution video or a module base packaging.
- subtitling for the training modules.
- feedback collection and improve on the modules.
- analyse the project to align with requester needs.
- Translation of the modules to multiple languages were in the job scope too. Create an English version as master copy, translate, record voice over (VO) and change the onscreen text to other languages.
Senior Multimedia Developer at Dell
Dell
August 2009
to July 2011
- Handling all the multimedia needs for product content development.
- Create product disassembly instruction in sequence with static picture and instructions for internal and external needs.
- Create product disassembly video for better view of how to disassemble the product.
- This includes but not limit to printer, desktop, notebook, workstation, server and storage range of product.
- Overseas Assignment: Knowledge transfer plan to build a new Multimedia Team in Bangalore, India.
Senior Technical Trainer at Dell
Dell
January 2005
to July 2009
- Setup and maintain the entire New Hire on-board Training (NHoT) for Technical Support Department.
- Manage, train and facilitate new hire on board training for Technical Support Specialist. Create the whole process of the training include technical and soft skill aspect. This new hire program is cooperation between HR, Technical Support and Technical Support QA team.
- Create and provide Vitality training for Technical Support Specialist for new add on knowledge especially on the hot issues.
- Coordinate and train New Product Introduction (NPI) training to entire Technical Support.
- Create and maintain the Training Calendar as an online calendar for Team Leader in Technical Support to register their specialist for all training scheduled from Technical Training Department.
- Represent APJ in new global tools (DTT) standardization. Continues Improvement on DTT to make sure better usability to user.
- Acquire Enterprise product knowledge and provide the product training specific to field engineers. This training was pre-requisite for field engineers to attend Dell on-site engineer certification.
- Taking challenge as the local admin for the in house LMS for training department. Create courses schedule, assessments and SCORM report. Resolve user inquiry and problem solver.
- Overseas Assignment to provide knowledge transfer to local onsite service engineer in Jakarta, Indonesia.
Technical Support Specialist at Dell
Dell
December 2000
to January 2005
- Involve in Early Life Support (ELS) where taking care of the 30 days field call. Compile report for Quality
Assurance (QA) Department to act base on the report. - Fast feedback to QA for the on field failure.
- Initiate the bridge between manufacturing (QA) and Customer.
- Taking care of the 3rd party hardware (HW) where initiate a link between Dell and HW vendor to resolve
customer problem. - Engage on helping normal agent on the technical and soft skill.
- Support Desktop, PDA, Projector, Servers and Storage.
- Provide Enterprise level Server Product Support to country of Malaysia, Singapore, Australia, Hong Kong and Taiwan.
QA Technician at Gateway
Gateway
February 1999
to November 2000
- Study QA and customer defects data and look for process improvement.
- Convey the status of the defects percentage to operators.
- Working closely with QC to filter the defective units from shipping out.
Study highlights were scored 97/100 on Java Programming Language Thesis Project. This programming project was plan and code, with Client-Server topology.
Learn more
- Created more than 30 eLearning modules and hosted in Dell Youtube Channel.
- Planned and produced multimedia training video for onsite engineering.
- Planned and produced Marketing Videos for various Business Owner
- Produced live recording videos, video logs, eLearning training video, how-to videos, testimonial videos, highlight videos, etc.
- Plan and create training material for New Hire Onboard Training Program in Technical Support Department in Dell.
- Plan and create syllabus for New Hire Onboard Program for Technical Support Department in Dell
- Certified Green Belt in Business Process Improvement.
