Charles-Hubert Devaux
Resume
Service Manager
CRM
Process
Sales
Customer Focused
Employed
Open to opportunities
Currently working for Eppendorf AG in Hamburg Germany as a Service Manager in the Service Management Department.
I have graduated with a double diploma in Production Systems Engineering in France and a Masters degree in Advanced Manufacturing Systems in England.
I would like to thank you for considering my profile. I remain at your entire disposal for any further information you may need and look forward to hearing from you in the near future.
Regards
Charles-Hubert Devaux
I have graduated with a double diploma in Production Systems Engineering in France and a Masters degree in Advanced Manufacturing Systems in England.
I would like to thank you for considering my profile. I remain at your entire disposal for any further information you may need and look forward to hearing from you in the near future.
Regards
Charles-Hubert Devaux
Global Service Manager
Eppendorf AG
January 2015
to August 2018
Full-time
Hamburg
Germany
- CRM
- Service Process
- Service Audits
- Sales of Services
- Service Products
- Service Strategy
- Customer Focus
Quality Process Project Manager
Eppendorf Inc.
Since January 2013
Full-time
Enfield
United States - Connecticut
- Quality Database
- Quality Reporting
- Process improvement for all Quality actions
- CAPA
- Containment actions
- Improved processes for the Technical Service department
Quality Engineer
Eppendorf AG
November 2010
to January 2013
Full-time
Hamburg
Germany
- Responsible for putting in place Standardized Symptom Coding (SSC) for Eppendorf and New Brunswick Scientific in Connecticut (subsidiary company).
- Amelioration of technical processes for Eppendorf worldwide and for New Brunswick Scientific.
Internship in the Quality Department
Eppendorf
March 2009
to July 2009
Internship
Hamburg
Germany
- Accreditation of German pipette service (DKD): Eppendorf is accreditated since 2010
- Evaluation of technical product failures
- Customer Quality Questionnaire
Internship in the Quality Department
Eppendorf
July 2008
Internship
Hamburg
Germany
- Set up of EPCs (Event-driven Process Chain)
- Quality Management Manual
Internship in the Instrument Department
Eppendorf
July 2007
Internship
Hamburg
Germany
- New components search to improve products.
- Comparative tests on products quality
Technical Internship
ABGene
July 2006
Internship
Ashford
United Kingdom
- Maintenance
- Production Improvement
- Quality testing
Summer Job in the Computer Department
St. Richard's College
July 2003
to July 2005
Internship
BExhill-on-Sea
United Kingdom
- Worked 1 month every year during 3 years
- Computer assembling, Installation of operating systems
MSc in Advanced Manufacturing Systems
Brunel University - United Kingdom
September 2009
to July 2010
Masters in Advanced Manufacturing Systems at Brunel University, London (England).
Graduated with Distinction.
Key Modules: Computer Aided Design, Simulation, Manufacturing Methods, Metrology, Measurement, Quality Management
Learn more
Graduated with Distinction.
Key Modules: Computer Aided Design, Simulation, Manufacturing Methods, Metrology, Measurement, Quality Management
Engineering Diploma at ESIIEE-Amiens, Amiens, France
Graduated: "Very good"
Key Modules: Quality, Production, Automatics, Mechanics, Electronics, Electrical
Learn more
Graduated: "Very good"
Key Modules: Quality, Production, Automatics, Mechanics, Electronics, Electrical
Internal group Project in ESIEE-Amiens.
Key Modules: Maths, Physics, Chemistry, Biology
Schooled during 9 months in the Hastings and Bexhill-on-Sea
Schooled during 18 month, Pullman, Washington State
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French
Expert
-
English
Expert
-
German
Advanced
-
CRM Process
Expert
-
Service
Expert
-
Customer Satisfaction
Expert
-
Customer Support
Expert
-
KPI
Expert
- CATIA V5 R16
- Pro-Engineer
- Delcam
- Arena
- SAP
- RQMS
- Word
- Excel
- PowerPoint
- Windows
- Apple
- Linux
- USA
- Canada
- Mexico
- China
- Germany
- United-Kingdom
- Greece
- Argentina
- Member of the Hosmose association during 4 years (http://www.hosmose.fr/)
- Member of the Student Union “BDE Paradise” during my 3rd-4th year at ESIEE
- Swimming
National level during 21 years:
- CNT, Tournai, Belgium
- AMN, Amiens Métropole Natation during 4 years, Amiens, France
- Brunel University Swimming Team, United-Kingdom
- CNT, Tournai, Belgium
- Judo (10 years)
- Basketball
- Land Training Teacher for the Brunel Swimming Team
- Fitness
- Football
- Hicking
- Running (Tough Mudder, Spartan Race...)
