Experience — Charles-Hubert Devaux

Currently working for Eppendorf AG in Hamburg Germany as a Service Manager in the Service Management Department.

I have graduated with a double diploma in Production Systems Engineering in France and a Masters degree in Advanced Manufacturing Systems in England.

I would like to thank you for considering my profile. I remain at your entire disposal for any further information you may need and look forward to hearing from you in the near future.

Regards

Charles-Hubert Devaux

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Experiences

CRM
Service Process
Service Audits
Sales of Services
Service Products
Service Strategy
Customer Focus

Quality Database
Quality Reporting
Process improvement for all Quality actions
CAPA
Containment actions
Improved processes for the Technical Service department

Responsible for putting in place Standardized Symptom Coding (SSC) for Eppendorf and New Brunswick Scientific in Connecticut (subsidiary company).
Amelioration of technical processes for Eppendorf worldwide and for New Brunswick Scientific.

Detailed Description

Improve processes for Eppendorf and NBS
Quality review

Company website

http://www.eppendorf.com/int/?l=1&action=start

Accreditation of German pipette service (DKD): Eppendorf is accreditated since 2010
Evaluation of technical product failures
Customer Quality Questionnaire

Company website

http://www.eppendorf.com/int/?l=1&action=start