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Cecilia apudo

Cecilia apudo

Customer Care Specialist

42 years old
Driving License
Milan (20161) Italy
Freelancer Unavailable
Contact me
I am a highly motivated person who enjoys new challenges. I am organised a team player and creative.

I have different types of work experience that have enabled me to become more open minded, decisive and competitive as well as being able to switch from one task to another rapidly.

I speak 4 languages:
English (native)
French
Italian
Swahili (native)
Resume created on DoYouBuzz
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Experiences
  • client support and ticketing sales
  • Problem resolution for both clients as well as b2b vendors of the international expo entry and or promotional tickets and vouchers
  • File update, mass printing of tickets for countries and participating partners of the International Expo in Milan (2015),

Io Volontario per la cultura

Provincia di Sondrio, Biblioteca di Chiesa in Valmalenco
Since November 2013
Volunteer Work
Sondrio
Italy
  • computer consultant/Teacher
  • Teacher - English for travelling
  • foreign exchage of all currencies
  • sales of miscellaneous products
  • data extraction from database for analysis
  • data updating
  • SAS programming for data manipulation
  • Data analysis,
  • Data entry
  • Report writing.
  • Quality control.
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  • Creating 3D models for various sections of the resort (buildings and appartments)
  • Designing and creating brochures, business cards and publicity materials as well as the company’s Logo.(see logo)
  • Organising and teaching Ms Office and internet use to a team of 4 administrative employees.
  • Photographing, editing & retouching of photographed materials.
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Secretarial Assistant

Apson Commerce Ltd
January 2002 to December 2003
Part-time
Nairobi
United States
  • Secretarial and administrative assignements
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Cashier/Sales assistant

Rongai General Foods
January 2001 to December 2001
Temporary Work
Rongai
United States
  • procurement of merchandise
  • stock taking
  • cashier
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Education

Master 1 en Informatique Decisionnel et Statistique

Université Lumiere Lyon 2

September 2009 to September 2010
This is a multidisciplinary program in computer science and applied statistics offering specialised training in this domaine.
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Diploma in 2D grahic design and multimedia

ShangTao Media Arts college

March 2005 to December 2005
A short course in 2d/3d graphic design leading to higher diploma.

Bachelor in Business Information Technology

Strathmore University, Nairobi

April 2001 to December 2004
This is a 4 year multidisplinary program offering training in both Information Technology and Business.
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Italian Language

Societa' Dante Alighieri

November 2010 to May 2011
Italian language course

French Language and Culture

University Catholique de Lyon

September 2008 to May 2009
This is a language programme. I Attained a grade of B2(Independent user) in the french language and culture course.
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Interests

Sports

  • swimming
  • cycling
  • tennis

Avid reader

  • I enjoy books and read widely on different subjects
Skills

software's

  • MS Office (Word, Excel, Access, Powerpoint, Project)
  • Adobe Photoshop/Illustrator/Premier,
  • Macromedia Dreamweaver/Flash/Fireworks,
  • SAS, Talend and Qlikview
  • Google Sketchup

Data anaysis and stattistics

  • data extraction
  • data analysis
  • creation of datawarehouse

Graphic Design

  • 2D/3D graphic design
  • website creation
  • video editing

Computer Languages

  • HTML
  • CSS
  • PHP
  • ActionScript

Databases

  • Oracle
  • Relational DB's
Portfolios

BM Logo

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top view 3d image of appartment

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modified background image on owl

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Resume created on DoYouBuzz