My tasks and goals are linked to the development strategy of CANAL+ INTERNATIONAL and match its challenges in terms of digitalization, agility and innovation at an international level.
✔ Took part in quality piloting & performance management ✔ Improved continually customer experience ✔ Lead projects linked to the digitalization of customer experience ✔ Become proficient in many tools : CRM, Viavoo (a software that collects digital customer’s voice and transforms it into data), satisfaction surveys, ... ✔ Developed excellent people skills through the work with the African representatives and external providers (Gabon, Ivory Coast, Madagascar, Senegal, Cameroon, Congo) ✔ Participated in regular steering committees & production boards ✔ Improved creativity and drafting qualities through the production of communication contents like newsletters ✔ Developed strong back-office skills ✔ Consolidated qualitative and quantitative data to the use of executive committees and external providers ✔ Become totally proficient in computer tools : Excel, Powerpoint and Word
Company Description
With more than 6 million subscribers, CANAL+ INTERNATIONAL, a subsidiary of the CANAL+ group, is the first operator of pay-tv worldwide.CANAL+ INTERNATIONAL is also a designer, a creator and a producer of ambitious programs, adapted to the various cultures and meeting the public expectations of every country.
