My tasks and goals are linked to the development strategy of CANAL+ INTERNATIONAL and match its challenges in terms of digitalization, agility and innovation at an international level.
✔ Took part in quality piloting & performance management ✔ Improved continually customer experience ✔ Lead projects linked to the digitalization of customer experience ✔ Become proficient in many tools : CRM, Viavoo (a software that collects digital customer’s voice and transforms it into data), satisfaction surveys, ... ✔ Developed excellent people skills through the work with the African representatives and external providers (Gabon, Ivory Coast, Madagascar, Senegal, Cameroon, Congo) ✔ Participated in regular steering committees & production boards ✔ Improved creativity and drafting qualities through the production of communication contents like newsletters ✔ Developed strong back-office skills ✔ Consolidated qualitative and quantitative data to the use of executive committees and external providers ✔ Become totally proficient in computer tools : Excel, Powerpoint and Word
Company Description
With more than 6 million subscribers, CANAL+ INTERNATIONAL, a subsidiary of the CANAL+ group, is the first operator of pay-tv worldwide.CANAL+ INTERNATIONAL is also a designer, a creator and a producer of ambitious programs, adapted to the various cultures and meeting the public expectations of every country.
The HR Lab is a non-profit organization founded in 2015, formed by a group of players in Human Resources innovation. Born with the primary purpose of being the central and unique lab for HR innovation, the HR Lab ambition is to enable people to reach their complete fulfilment via a sustained and profound organisational transformation. In so doing, giving rise to a social model where the individual well-being and the greater common good walk hand in hand. In fact, the HR Lab advises organisations in their digital transformation by bringing together innovative HR solutions and organisational stakeholders. This is achieved by fostering an environment where the diversity of and co-opetition amongst its members result in the most innovative results.
In 2016, the HR Lab became a member of the 'Open Innovation Alliance', after receiving the official sponsorships of the Ministry of Labour, the Ministry of Digital Economy and having signed a first high profile partnership with BPI Group, with influential players like Pole Emploi, Microsoft, Viadeo and TalentSoft following suit.
Missions: ✔ Participated in many meetings with sales leads, customers and partners with HR managers and CEO of large companies, sometimes autonomously ✔ Co‐created and participated in events in the tech and innovation ecosystem: breakfasts, conferences, afterworks, press conferences, etc. (Labor Ministry, Maison des Polytechniciens, CNAM, MEDEF, ENA, Vivatechnology, Microsoft Experience'16, Openmind Kfé,...) ✔ Trade missions: pitch, customer relationships (B2B & B2C) ✔ Took part in a project creation of an incubator ✔ Content production: statistical data analysis, commercial proposals, general presentation of the company, value proposition, business cases, applications aimed at investment committees,... ✔ Project leader of the website: supervised the developers, bloggers, and designers actions, drawn up estimates, specifications, etc.
Hard skills: -Excellent computer skills (Office & Photoshop) -Group facilitation skills (workshops, think tanks, prototyping...) -Webmarketing fundamentals (Google Digital Active Certification)
Soft skills:
Workforce
Critical thinking
Adaptability and flexibility- Cooperation- Organization and time management
Source of proposals and initiatives- Communication (written and spoken)
Creativity
Problem solving
Inter-personal skills
Teamwork
Company Description
Monkey tie is the first online matching platform dedicated to recruitment and taking into account the three dimensions of a successful recruitment : cv, personality and corporate culture fit. Monkey tie is backed by both HEC Paris & Sciences Po accelerators, and 6 internationally reknown experts in fields such as HR, Psychology, Corporate Branding, and Digital Identity.
