cassandra chaluleau
French Account Manager
Strong communication
Caring
Customers focused
Creative
Results driven
30 years old
Driving License
Pont L'abbe (29120) France
Available soon
Available
After years in the Legal business and then Hospitality and Customer service, after travelling and living in several countries, I have now found what makes me want to work, improve everyday and exceed the expectations. I want to lead people, help them to improve and allow them to discover their own potential.
I have shown my abilities to make team and projects grow and have no intention to stop here.
Fully proficient with CS tools such as Salesforce and Zendesk, CRM tools and Microsoft Office 365 including Excel, Power BI and Dynamics.
Excellent understanding of CS metrics such as volume, backlog, AHT, FCRR, NPS ans CSAT, resolution time.
Also very comfortable with occupancy rate, productivity metrics and KPIs.
Trained in Sales, project management, team management, training, soft skills, communication and account/market management.
References:
On demand
I have shown my abilities to make team and projects grow and have no intention to stop here.
Fully proficient with CS tools such as Salesforce and Zendesk, CRM tools and Microsoft Office 365 including Excel, Power BI and Dynamics.
Excellent understanding of CS metrics such as volume, backlog, AHT, FCRR, NPS ans CSAT, resolution time.
Also very comfortable with occupancy rate, productivity metrics and KPIs.
Trained in Sales, project management, team management, training, soft skills, communication and account/market management.
References:
On demand
Waitress and Barista
Una's
July 2015
to May 2016
- Service and bar
- Sales (Well named "extra sales princess")
- Managing conflicts that may happened with customers
Detailed Description
- A very professional but seeming to be friendly service and customers relation was required
- I improved my team spirit and organisational skills to be able to manage this really busy restaurant (around 70 seats with 3 rounds of service)
- I definitely managed to work under pressure without showing anything to customers
- Worked there twice, from July to September 2014 and they took me back from February to May 2015.
Company Description
Waitress in several restaurants, in Sydney and Paris
