After years in the Legal business and then Hospitality and Customer service, after travelling and living in several countries, I have now found what makes me want to work, improve everyday and exceed the expectations. I want to lead people, help them to improve and allow them to discover their own potential.
I have shown my abilities to make team and projects grow and have no intention to stop here.
Fully proficient with CS tools such as Salesforce and Zendesk, CRM tools and Microsoft Office 365 including Excel, Power BI and Dynamics. Excellent understanding of CS metrics such as volume, backlog, AHT, FCRR, NPS ans CSAT, resolution time. Also very comfortable with occupancy rate, productivity metrics and KPIs. Trained in Sales, project management, team management, training, soft skills, communication and account/market management.
First and direct contact with customers of a worldwide famous gaming company, Razer.
Provided troubleshooting, answering customer's questions and solve their issues.
Using on a daily basis soft skills, communication, empathy, pro activity and positivism in order to match the customers' and the client's requirements.
