Caroline Orsini
Apprentie Réceptionniste Restauration
Apprentice Receptionist
Ibis
September 2016
to June 2017
Apprenticeship
La Défense
France
- To Welcome:
-Salt and receive customer
-Identify, control the nature of the request - Analysis of demand:
- Listening, questioning, rephrasing in order to identify the request
- Qualify the application
- Listening, questioning, rephrasing in order to identify the request
- Processing of the application:
- Guiding, accompanying the client
- Propose solutions that can help the client
- Guiding, accompanying the client
- Check-in, Check-out
- Booking:
- Make reservations on Software: FOLS, ResaWeb
- Booking by phone / mail
- Make reservations on Software: FOLS, ResaWeb
- Languages:
- French (native speaker)
- English (fluent)
- French (native speaker)