Caroline Orsini
Apprentie Réceptionniste Restauration
Apprentice Receptionist
Ibis
September 2016
to June 2017
Apprenticeship
La Défense
France
- To Welcome:
-Salt and receive customer
-Identify, control the nature of the request - Analysis of demand:
- Listening, questioning, rephrasing in order to identify the request
- Qualify the application
- Listening, questioning, rephrasing in order to identify the request
- Processing of the application:
- Guiding, accompanying the client
- Propose solutions that can help the client
- Guiding, accompanying the client
- Check-in, Check-out
- Booking:
- Make reservations on Software: FOLS, ResaWeb
- Booking by phone / mail
- Make reservations on Software: FOLS, ResaWeb
- Languages:
- French (native speaker)
- English (fluent)
- French (native speaker)
Apprentie Réceptionniste
Hôtel Ibis Suresnes
September 2014
to August 2016
Apprenticeship
Suresnes
France
- Prise de contact:
-Saluer et recevoir le client
-Identifier, contrôler la nature de la demande - Analyse de la demande:
- Écouter, questionner, reformuler afin de cerner la demande
- Qualifier la demande
- Écouter, questionner, reformuler afin de cerner la demande
- Traitement de la demande:
- Guider, accompagner le client
- Proposer des solutions susceptibles d’aider le client
- Guider, accompagner le client
- Check-in Check-out
- Réservation:
- Faire les réservation sur Logiciel : FOLS, ResaWeb
- Réservation via téléphone / mails
- Faire les réservation sur Logiciel : FOLS, ResaWeb
- Langue:
- Anglais
- Anglais
Company Description
Chambres: 62
Taux d'occupation en 2015: 74,15
Taux d'occupation en 2015: 74,15
Apprentice Traiteur
Marc Henné
October 2012
to August 2013
Apprenticeship
Alfotrville
France
- Traiteur :
-Working meat / fish: Cutting, cooking, preparation, training of meat / fish, etc ...
- Set up shop.
- Work of sauces.
- Dressing of dishes.
- Cleaning: laboratory, workstation, tools, etc ...
- Set up shop.
Apprentie Pâtissière
Gerard Mulot
September 2010
to August 2012
Apprenticeship
Paris
France
- Pâtisserie:
- Chef pâte à choux: realization of pâte à choux (éclairs, choux, religieuse, Paris-Brest, etc ...), lemon / orange tarts, chocolate cakes, baba with rum, millefeuilles, etc ...
Inventory of the position, follow-up of orders, etc ...
- Post des Tours: realization of pasta (sanded, brioche, laminated, etc ...), sinking, etc ...
- Post of the entremets: manufacture of entremets (charlotte, strawberry, opera, etc ...), ice cream, chocolate decor, etc ...
- Cleaning: laboratory, workstation, tools, etc ...
- Chef pâte à choux: realization of pâte à choux (éclairs, choux, religieuse, Paris-Brest, etc ...), lemon / orange tarts, chocolate cakes, baba with rum, millefeuilles, etc ...
Company website