Experience — Carol A Goller

Experiences

Co-founded by two MIT alumni, TVision Insights is a venture-backed software company headquartered in Boston, MA; provided assist to HR Director, Finance Director, CTO, COO and co-founders at the HQ in Faneuil Hall
Utilized Google Suite for heavy calendar management, scheduling, coordinate catering, and oversee room set-ups for HR meetings and interviews for Boston and New York-based management
• Coordinate with hiring staff / interviewers for candidate interview process; utilize applicant tracking and HR systems—Workable and JazzHR
Ensure smooth business communication and business operations with utilization of current computer technology, software and online tools such as Microsoft Office and Google Suite
Onboard new employees with proper paperwork and software access
Oversee daily operations, makes suggestions, improve office processes and satisfy office needs

Provide administrative assistance to HR management, candidates, contractors and recruiters for full-service technical staffing firm
Utilize Microsoft Office, Adobe Acrobat DC and ATS Database / HR Tracking systems
Route calls and Reception coverage
Format / update and submit applicant resumes online to well-known enterprise customers
Assist CFO, Payroll Manager and CSO with payroll and invoice processing as well as compliant-required record-keeping of contract employees’ files

• Provide administrative support across many departments for Fortune 1000 company and global leader of scientific instruments
• Contract position (originally a Data Cleanser position) extended 8 months due to reliability, professional experience and flexibility to assist multiple departments
• Reception desk coverage, provide friendly demeanor and customer service to guests; gate keeper and ambassador of first impressions, promote a positive and professional image of Mettler-Toledo, direct phone calls, maintain visitor log-in sheet and keep reception area clean
• Heavy Microsoft Office usage, especially Excel and Word, to prepare and validate very large worksheets of data and provide reports.
• Support upper management of Sales & Marketing, Finance, Operations and Purchasing Departments with ad hoc projects
• Research and prepare B2B account data from Oracle and SalesLogix to meet SAP CRM and SAP CCT format guidelines to ensure successful transition of the new software system

• Converted from temporary to permanent employee, within two months, to assist exclusive senior living / Continuing Care Retirement Community
• Provide daily assistance to Directors, C-level leaders and members of the Board of Trustees
• Travel arrangement planning and coordination
• Manage complex calendars and scheduling requests
• Process expense reports; manage invoice and purchase order processes
• Plan and oversee room set-up for events with high-profile guest lecturers
• Coordinate and arrange room set-up, and produce written materials for upper management meetings
• Editor and produce administrative weekly newsletter, type, edit and assist with production of 20-page monthly resident Events Calendar
• Stock and order products for on-site General Store
• Screen phone calls, emails, mail and visitors; route and resolve information requests; complete

• Oversee customer service team at inbound call center for Verizon customers, through Verizon business partner, PlumChoice Inc.
• Implement call center policies; oversee teams of 7-10 agents to ensure successful execution of required standards of operations and performance
• Monitor and evaluate CSR performance to provide feedback during coaching sessions, implement effective customer service strategies, assure quality service, professionalism and courtesy
• Dispatch Representative / Scheduling and Customer Service Specialist; October 2010 to June 2010; became interim Lead Customer Service Specialist, June 2010
• Contract to permanent position through Total Clerical Services

Carol A Goller