Experiencia

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Experiences

Currently getting trained to be in charge of the IELTS exams management for IH Gye
Responsible for welcoming clients to the school and provide them all the needed information about English courses, exams preparation courses, and private classes according to the Common European Framework of Reference.
In charge of Self Access Centre for students, billing system (emission of payment receipts)
Datafast management
In charge of students enrollment, setting-up courses, data entry of new students.
Responsible for Attendances and assessments for teachers
Emission of certificates for approved courses.
Placement Test Reports
Weekly reports
Customer Service (phone-walk in- email)
In charge of courses opening.
In charge of billing system update

In charge of the exchange transactions offered by the company, following the settled procedures, obeying the legal requirements and excellence in customer care.
Responsible for the direct contact with customers offering them the highest level of care.
Administrative job and direct reports to supervisor.

Responsible for the consular area of the tourism and residence visas. Responsible for providing personalized customer service to American Citizens.
Responsible for the guidance to customers through the visa interview process. Direct assistance to vice consuls in charge of the interviews.
In charge of the delivery of passports with visa emission.

In charge of welcoming customers to the event room, explaining them the tourism project offered by the company.
Responsible for the memberships sales to the customers.
Direct reports to supervisor.

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