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C B

Logistic and Transportation Engineering in Process

31 years old
Guayaquil Ecuador
Student Unavailable
Currently studying Logistic and Transportation Engineering at Espol.
I have work experience in sales and administrative assistance. I consider myself an agreeable and responsible person, who works hard and fulfills goals and objectives on time.
Resume created on DoYouBuzz

Customer Service Representative/ IELTS Manager for International House Guayaquil (Trainning)

British School of Languages
Since August 2015
Guayaquil
Ecuador
  • Currently getting trained to be in charge of the IELTS exams management for IH Gye
  • Responsible for welcoming clients to the school and provide them all the needed information about English courses, exams preparation courses, and private classes according to the Common European Framework of Reference.
  • In charge of Self Access Centre for students, billing system (emission of payment receipts)
    Datafast management
  • In charge of students enrollment, setting-up courses, data entry of new students.
  • Responsible for Attendances and assessments for teachers
    Emission of certificates for approved courses.
  • Placement Test Reports
    Weekly reports
    Customer Service (phone-walk in- email)
    In charge of courses opening.
  • In charge of billing system update

Customer Service Representative

Global Exchange S.A.
May 2015 to July 2015
Guayaquil
Ecuador
  • In charge of the exchange transactions offered by the company, following the settled procedures, obeying the legal requirements and excellence in customer care.
  • Responsible for the direct contact with customers offering them the highest level of care.
  • Administrative job and direct reports to supervisor.

Consular Assistant

American Consulate in Guayaquil
April 2013 to May 2015
Guayaquil
Ecuador
  • Responsible for the consular area of the tourism and residence visas. Responsible for providing personalized customer service to American Citizens.
  • Responsible for the guidance to customers through the visa interview process. Direct assistance to vice consuls in charge of the interviews.
  • In charge of the delivery of passports with visa emission.

Liner-Closer

Visita Ecuador
September 2012 to April 2013
Guayaquil
Ecuador
  • In charge of welcoming customers to the event room, explaining them the tourism project offered by the company.
  • Responsible for the memberships sales to the customers.
  • Direct reports to supervisor.