CRM Marketing Manager
Thomas Cook France
July 2016
to December 2016
Internship
Paris
France
- Create weekly B2B newsletters for more than 450 travel agencies
- Manage an emailing program for participating agencies, including weekly newsletters, database management, and performance reports
- Create and plan newsletter and SMS campaigns for Thomas Cook, Jet tours and Aquatour brands
- Content moderation for B2C contest
CRM Marketing Assistant
Ponant
February 2015
to August 2015
Internship
Marseille
France
- Campaigns segmentation
- Monitoring costumers’ satisfaction (weekly report)
- Define costumer segment in each geographical market
- Redefine loyalty program
- Daily management of brochure requests
Booking Agent Canada/USA
Toundra Voyages
February 2014
to June 2014
Internship
Montréal
Canada - Québec
- Booking management
- Create and quote packages
- Sourcing new suppliers
- Emergency help for costumers
MSc International Tourism, Hospitality and Travel Marketing & Management
Toulouse Business School
October 2015
to February 2017
BA Marketing and Communication in the Tourism Industry
Institut Limayrac
September 2013
to June 2014
School of English Languages, Literature and Civilization
Université Toulouse II Jean Jaurès
2010
to 2013
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Pack Microsoft Office
Advanced
-
Excel
Advanced
-
Photoshop
Good
-
HTML
Good
-
French (mother tongue)
Expert
-
English
Advanced
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Spanish
Intermediate
-
German
Notions
