I am a very enthusiastic person, a life lover, a traveler in this world, on a mission to make a difference. I love challenges and I am willing to go the extra mile to develop myself both personally and professionally through a wide range of work-related and voluntary activities.
Hobbies: running, traveling, connecting with people from different cultures, volunteering, public speaking, entrepreneurship, reading, hiking, cycling.
Ensure the successful renewal of Support Service Contracts for existing customers and handling any resulting queries that the customers may have about their contracts, on both Software and Hardware contracts.
Monitor and manage e-mail queues and incoming calls from French customers.
Interact and negotiate with customers in order to achieve targets and also provide information related to inquiries about Oracle products and services.
Educate customers on e-business practices and any associated contractual implications.
Ensure customer awareness and understanding of the applicable elements of the Support portfolio.
Manage exceptions for customers with issues that may delay or inhibit renewals.
Correctly identify customer requirements and needs for support services, including contractual terms and conditions, support service offers and products.
