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Camelia DEACONU

Camelia DEACONU

Management

34 years old
Bucharest (011226) Romania
Employed Available
I am a very enthusiastic person, a life lover, a traveler in this world, on a mission to make a difference. I love challenges and I am willing to go the extra mile to develop myself both personally and professionally through a wide range of work-related and voluntary activities.

Hobbies: running, traveling, connecting with people from different cultures, volunteering, public speaking, entrepreneurship, reading, hiking, cycling.
Resume created on DoYouBuzz
    • Ensure the successful renewal of Support Service Contracts for existing customers and handling any resulting queries that the customers may have about their contracts, on both Software and Hardware contracts.
    • Monitor and manage e-mail queues and incoming calls from French customers.
    • Interact and negotiate with customers in order to achieve targets and also provide information related to inquiries about Oracle products and services.
    • Educate customers on e-business practices and any associated contractual implications.
    • Ensure customer awareness and understanding of the applicable elements of the Support portfolio.
    • Manage exceptions for customers with issues that may delay or inhibit renewals.
    • Correctly identify customer requirements and needs for support services, including contractual terms and conditions, support service offers and products.
    • Prepare correct sales orders and quotes.
    • Provided support and assistance to customers from Canada for 3 projects of Telus International (Koodo, Public Mobile, PC Mobile).
    • Provided first level technical support for mobile terminals at the customer’s request.
    • Maintained the best relations between the company and its customers.
    • Helped customers get the best experience with the company.
    • Back-office activities (services provisioning, account management, invoicing) for customers.
    • Answer customer’s posts on Social Media (company’s Facebook page, Tweeter and Community).
    • Accounting - Invoicing - Client Recoveries - Finance - P&L – Forecasts.
    • Management, training and coordination of the financial, legal, administrative and accounting departments.
    • Financial controlling: reports, optimization of the activity analysis (monitoring and management tools) as well as the budget process.
    • Prepared and presented forecasts and monthly turnover reports.
    • Attended and actively participated in local and regional with Directors.
    • Supervision of the projected financial statements’ production, explanation of the gaps between the projected and the achieved statements and suggestion of corrective measures.
    • Employees’ administration (remuneration policy, work agreements).
    • Follow-up of paid holidays and salaries’ payment.
    • Follow-up of expenses claims and cash advances.
    • New staff’s integration (Welcome Meeting).
    • Validation and follow-up of clients’ agreements.
    • Invoicing.
    • Invoices’ validation and bills’ payment.
    • Treasury management.
    • Negotiated with various services providers in order to reduce the operational costs.
    • Transferred information between Operations Director and different services.
    • Assisted the Operational Director in the recruitment, training and development of staff.
    • Scheduled appointments and meetings.
    • Negotiated with various services providers in order to reduce the operational costs.
    • Processed the accounting documents (sales and cash register) for 7 stores.
    • Validated invoices and sent them to the accounting department for registration and payment.
    • Prepared and submitted the turnover’s declarations.
    • Promoted company’s products on the company’s Facebook page.
    • Managed the employees’ files.
    • Made follow-up of paid holidays and expenses claims.
    • Assured the translation of the internal company’s documents from French to Romanian.
    • Assisted the Operations Director at operational level in the planning and execution of all work related duties.