I am a very enthusiastic person, a life lover, a traveler in this world, on a mission to make a difference. I love challenges and I am willing to go the extra mile to develop myself both personally and professionally through a wide range of work-related and voluntary activities.
Hobbies: running, traveling, connecting with people from different cultures, volunteering, public speaking, entrepreneurship, reading, hiking, cycling.
Hobbies: running, traveling, connecting with people from different cultures, volunteering, public speaking, entrepreneurship, reading, hiking, cycling.
Support Sales Representative (French Public Sector Customers)
Oracle
Since May 2015
- Ensure the successful renewal of Support Service Contracts for existing customers and handling any resulting queries that the customers may have about their contracts, on both Software and Hardware contracts.
- Ensure the successful renewal of Support Service Contracts for existing customers and handling any resulting queries that the customers may have about their contracts, on both Software and Hardware contracts.
- Monitor and manage e-mail queues and incoming calls from French customers.
- Monitor and manage e-mail queues and incoming calls from French customers.
- Interact and negotiate with customers in order to achieve targets and also provide information related to inquiries about Oracle products and services.
- Interact and negotiate with customers in order to achieve targets and also provide information related to inquiries about Oracle products and services.
- Educate customers on e-business practices and any associated contractual implications.
- Educate customers on e-business practices and any associated contractual implications.
- Ensure customer awareness and understanding of the applicable elements of the Support portfolio.
- Ensure customer awareness and understanding of the applicable elements of the Support portfolio.
- Manage exceptions for customers with issues that may delay or inhibit renewals.
- Manage exceptions for customers with issues that may delay or inhibit renewals.
- Correctly identify customer requirements and needs for support services, including contractual terms and conditions, support service offers and products.
- Correctly identify customer requirements and needs for support services, including contractual terms and conditions, support service offers and products.
- Prepare correct sales orders and quotes.
- Prepare correct sales orders and quotes.
Customer Care Representative with French and English
Telus International Europe
June 2014
to May 2015
- Provided support and assistance to customers from Canada for 3 projects of Telus International (Koodo, Public Mobile, PC Mobile).
- Provided support and assistance to customers from Canada for 3 projects of Telus International (Koodo, Public Mobile, PC Mobile).
- Provided first level technical support for mobile terminals at the customer’s request.
- Provided first level technical support for mobile terminals at the customer’s request.
- Maintained the best relations between the company and its customers.
- Maintained the best relations between the company and its customers.
- Helped customers get the best experience with the company.
- Helped customers get the best experience with the company.
- Back-office activities (services provisioning, account management, invoicing) for customers.
- Back-office activities (services provisioning, account management, invoicing) for customers.
- Answer customer’s posts on Social Media (company’s Facebook page, Tweeter and Community).
- Answer customer’s posts on Social Media (company’s Facebook page, Tweeter and Community).
Administrative and Financial Manager
Amaris
January 2014
to May 2014
- Accounting - Invoicing - Client Recoveries - Finance - P&L – Forecasts.
- Accounting - Invoicing - Client Recoveries - Finance - P&L – Forecasts.
- Management, training and coordination of the financial, legal, administrative and accounting departments.
- Management, training and coordination of the financial, legal, administrative and accounting departments.
- Financial controlling: reports, optimization of the activity analysis (monitoring and management tools) as well as the budget process.
- Financial controlling: reports, optimization of the activity analysis (monitoring and management tools) as well as the budget process.
- Prepared and presented forecasts and monthly turnover reports.
- Prepared and presented forecasts and monthly turnover reports.
- Attended and actively participated in local and regional with Directors.
- Attended and actively participated in local and regional with Directors.
- Supervision of the projected financial statements’ production, explanation of the gaps between the projected and the achieved statements and suggestion of corrective measures.
- Supervision of the projected financial statements’ production, explanation of the gaps between the projected and the achieved statements and suggestion of corrective measures.
- Employees’ administration (remuneration policy, work agreements).
- Employees’ administration (remuneration policy, work agreements).
- Follow-up of paid holidays and salaries’ payment.
- Follow-up of paid holidays and salaries’ payment.
- Follow-up of expenses claims and cash advances.
- Follow-up of expenses claims and cash advances.
- New staff’s integration (Welcome Meeting).
- New staff’s integration (Welcome Meeting).
- Validation and follow-up of clients’ agreements.
- Validation and follow-up of clients’ agreements.
- Invoicing.
- Invoicing.
- Invoices’ validation and bills’ payment.
- Invoices’ validation and bills’ payment.
- Treasury management.
- Treasury management.
- Negotiated with various services providers in order to reduce the operational costs.
- Negotiated with various services providers in order to reduce the operational costs.
Assistant Director
Camaieu International
June 2012
to November 2013
- Transferred information between Operations Director and different services.
- Transferred information between Operations Director and different services.
- Assisted the Operational Director in the recruitment, training and development of staff.
- Assisted the Operational Director in the recruitment, training and development of staff.
- Scheduled appointments and meetings.
- Scheduled appointments and meetings.
- Negotiated with various services providers in order to reduce the operational costs.
- Negotiated with various services providers in order to reduce the operational costs.
- Processed the accounting documents (sales and cash register) for 7 stores.
- Processed the accounting documents (sales and cash register) for 7 stores.
- Validated invoices and sent them to the accounting department for registration and payment.
- Validated invoices and sent them to the accounting department for registration and payment.
- Prepared and submitted the turnover’s declarations.
- Prepared and submitted the turnover’s declarations.
- Promoted company’s products on the company’s Facebook page.
- Promoted company’s products on the company’s Facebook page.
- Managed the employees’ files.
- Managed the employees’ files.
- Made follow-up of paid holidays and expenses claims.
- Made follow-up of paid holidays and expenses claims.
- Assured the translation of the internal company’s documents from French to Romanian.
- Assured the translation of the internal company’s documents from French to Romanian.
- Assisted the Operations Director at operational level in the planning and execution of all work related duties.
- Assisted the Operations Director at operational level in the planning and execution of all work related duties.
