Responsible for the global sales (~10 Mio. €) of a Berlin based premium eyewear manufacturer in Europe.
Manage and control the company’s performance and finances. Develop and monitor budget plans for each country. Establish pricing policies, estimate job costs and secure quality sub- management throughout the company.
Lead team of sales reps, agents and distributors across Europe. Built strong relationships with customers, sales teams and marketing department. Manage the whole customer service team.
Develop and implement operational practices, strategies and plans to improve product and service availability. Identify business opportunities for company development and expansion. Provide senior management with future cost savings measures to drive profit gains for the region.
Achievements: Elaboration of a new return and complaint process. Development and introduction of training materials and webinars, included company visits. Implementation of the key account strategy. Elaboration and development of a strong report structure. Implementation of CRM / sales force. Development of an own online store including click and collect. Development of ideas for pop up stores concepts.
