Initially responsible for managing the forum and developing improved editorial content before acquiring additional responsibility for the VIP sections, as well as promotions, events and associated processes
Leading a team of 25 freelancers, providing training and mentoring new recruits to ensure all objectives can be achieved
Selecting, interviewing and recruiting new team members in order to meet with skill set requirements
Responsible for the profit and loss of the department, implementing new promotions to meet with forecasts
Managing the acquisition and retention of new and existing customers, organising live events abroad
Managing promotions to attract visitors, building a team of freelancers, with responsibility for developing proposals and ensuring their viability to succeed. The model was later rolled out to other business units
Managing and developing processes, including comprehensive guidelines and regular quality assessments
Responding to customer queries and complaints in a timely and professional manner, improving methods of communication via the forum and tickets to ensure the success of the community
Detailed Description
Forum posts: from 4k per week to 11k between January 2010 & April 2011
Amount of VIPs tripled up within 27 months
VIP Events organized in Brussels, Lyon and Paris Check my portfolio to watch some videos
