French Customer Call Center Representative
Teleperformance
Since October 2016
- To identify customers'needs,clarify informations,and to provide solutions and/or alternatives.
- To effectively manipulate customer issues,complaint and inquiries keeping customer satisfaction at the core of every decesion and behavior.
- To interact with call handling technology databases and other computer software.
Receptionist
Hotel Mouradi Mahdia
June 2015
to September 2015
- To provide a positive company image
- To manage an office's administrative tasks
- To ensure a superb customer service experience and a memorable stay
- To deal with customer complaints in an effective and courteous manner seeking solutions
Guest relation
Hotel Nour Palace
June 2014
to September 2014
- Ensure the daily comfort of guests
- Contribute to the development of costumer satisfaction programs
- Anticipate a guest's needs
Tunisian baccalaureate in experimental sciences
2012
to June 2012
- Communication, interpersonal ,multitasking and listening skills
- Problem solver and time management skills
- Positive attitude and a strong work ethic
- Team work and stress tolerance
- Adaptability and resilience
- Proficiency in Microsoft applications such as Word and Power Point
