Responsible for the quality review of inbound and outbound telephone and email inquires of technical support Associate to ensure accurate information is provided professionally, courteously and consistently. Coaches and motivates the contact center staff to meet targeted career goals.
Responsible for team motivation
Responsible for Voice of customer and Customer satisfaction goals
Responsible for accompanying technical support associates to achieve career goals (Coaching for Individual Development Plan)
Detailed Description
Responsible for team motivation
Responsible for Voice of customer and Customer satisfaction goals
Responsible for accompanying technical support associates to achieve career goals (Coaching for Individual Development Plan)
