Provided troubleshooting, support, and maintenance to french speaking customers for hardware and software issues of DELLs Laptops, Desktops, Peripherals and Gamer.
Provided over the phone hardware and software support to remote employees
Documented technological issues and resolutions in the knowledge base
Presented new issues and resolutions to teams
Provided analytical reports about the test to team manager using advanced Excel features
Established customer relationships by resolving the issues and following up by doing call backs
Detailed Description
Provided over the phone hardware and software support to remote employees
Documented technological issues and resolutions in the knowledge base
Presented new issues and resolutions to teams
Provided analytical reports about the test to team manager using advanced Excel features
Established customer relationships by resolving the issues and following up by doing call backs
