Jamal Bouatmani

• Managing an operational team with an average of 60 heads in order to reach the business targets in terms of productivity, quality and velocity of the orders processed. Single Point of contact between operations and the client. Driving the skills improvement of the team and engaging them around the same objectives. End to End management of the transition and implementation of tech support, customer service and telemarketing projects. Helping the company gain and maintain its Lean certification status.
• Business Operation management
• Define a smart Objectives according to the forecast and Stakeholders needs.
• People management
• Drive For results (Hit the Target set by The High management).
• Business Acumen ( To have visibility on the new transitions locally for new projects Implementation )
• Set up a new projects (15 Project launched)
• Lean Management implementation for operations
• Achieve the staffing and capacity plan in partnership with HR and Workflow; consistently achieve headcount volume forecast without over staffing
• Anticipate the future needs of the team (such as skills and experience) to create/update job descriptions and guide hiring decisions
• Effectively manage operations and budget; manage the forecast of capacity planning activities

• Business Operation management
• Define a smart Objectives according to the forecast and Stakeholders needs.
• People management
• Business Acumen ( To have visibility on the new transitions locally for new projects Implementation )
• Drive For results (Hit the Target set by The High management).
• Set up a new projects (15 Project launched)
• Lean Management implementation for operations
• Achieve the staffing and capacity plan in partnership with HR and Workflow; consistently achieve headcount volume forecast without over staffing
• Anticipate the future needs of the team (such as skills and experience) to create/update job descriptions and guide hiring decisions
• Effectively manage operations and budget; manage the forecast of capacity planning activities