Supported the Commercial division (150+ persons in pre- and post-sales teams) with the business process definition and optimization
Implemented a CRM tool worldwide with IT, external consultants and internal stakeholders
Automated sales dashboards and reports for the top executives (monthly corporate business reviews and board of directors), the commercial leadership team and all sales teams
Aligned and optimized pre- and post- sales activities
Established strong cooperation with stakeholders from Swiss, Middle-East, Asia and Americas to integrate and standardize processes, in a challenging multi-cultural and economic environment
Enable the successful implementation of business strategies through effective development and management of the Salesforce.com CRM tool
Lead business and IT stakeholders through the entire development lifecycle of new requirements into CRM (including rollout, user training and adoption)
Excellent technical knowledge of CRM and analytical systems
Motivate and improve performance of multicultural and remote teams
