Votre navigateur est obsolète !

Pour une expériencenet et une sécurité optimale, mettez à jour votre navigateur. Mettre à jour maintenant

×

Boris Lindauer

Global CRM Manager

50 years old
Zurich Switzerland
Professional Status
Employed
Open to opportunities
About Me
  • Salesforce.com (SFDC) Expertise
  • 18+ years experience designing solutions between IT and Sales/Customer Support)
  • Masters in Computer Sciences and Industrial Engineering, MBA, PMP
Resume created on DoYouBuzz
  • Lead of global CRM (salesforce.com):
    • 30 countries
    • 1700 users
    • 40 local administrators
    • Sales and Customer clouds
    • Interfaces: SAP, SAP BI, Magento (Online store), Hubspot (marketing automation), Informatica Cloud MDM (duplicate checker), Clicktools (customer surveys)...
  • Implementation strategic sales, marketing and customer care initiatives
  • Lead of steering committee for commercial cross functional projects and enhancement requests
  • Management of stakeholders: Global head of sales and customer service, country managers, IT managers and external partners (technical developments)
  • Reduction of CRM annual operating budget by 30% while implementing new strategic initiatives
  • Supported the Commercial division (150+ persons in pre- and post-sales teams) with the business process definition and optimization
  • Implemented a CRM tool worldwide with IT, external consultants and internal stakeholders
  • Automated sales dashboards and reports for the top executives (monthly corporate business reviews and board of directors), the commercial leadership team and all sales teams
  • Aligned and optimized pre- and post- sales activities
  • Established strong cooperation with stakeholders from Swiss, Middle-East, Asia and Americas to integrate and standardize processes, in a challenging multi-cultural and economic environment
  • Analyzed and improved customer entitlement experience to build new “support contract” strategies for the commercial division
  • Discovered customer abuses and revenue opportunities that initiated new service contract program rollouts that I helped develop and support
  • Designed Access and Excel analytical databases to analyze customer behaviors
  • Designed executive-level dashboards to support the commercial division
Learn more
  • Accompanied business owners to develop and implement new sales, marketing, team and operations strategies
  • Created performance dashboards to test; measure and validate strategies
  • Led over 50 public presentations and private workshops
Learn more
  • Led an Oracle business intelligence implementation
  • Managed a data migration project to Oracle 11.5.10 e-Business Suite
Learn more
  • Complete design of business intelligence solutions
  • Support and maintenance of past datawarehouse and business intelligence product releases
Learn more
  • Enable the successful implementation of business strategies through effective development and management of the Salesforce.com CRM tool
  • Lead business and IT stakeholders through the entire development lifecycle of new requirements into CRM (including rollout, user training and adoption)
  • Excellent technical knowledge of CRM and analytical systems
  • Motivate and improve performance of multicultural and remote teams
  • BI and CRM implementation
  • Dashboard design
  • Metrics analysis
  • French: native
  • English: bilingual
  • German: advanced

MBA

St Marys College of California

September 2007 to March 2009
Executive MBA

PMP

PMI Certfication: Project Manager Professional

March 2010

Masters in Computer Sciences and Industrial Engineering

ENSIAME - EIGIP ( France )

September 1995 to September 1998
Graduated with honors
President of the student office
Learn more