Supported the Commercial division (150+ persons in pre- and post-sales teams) with the business process definition and optimization
Implemented a CRM tool worldwide with IT, external consultants and internal stakeholders
Automated sales dashboards and reports for the top executives (monthly corporate business reviews and board of directors), the commercial leadership team and all sales teams
Aligned and optimized pre- and post- sales activities
Established strong cooperation with stakeholders from Swiss, Middle-East, Asia and Americas to integrate and standardize processes, in a challenging multi-cultural and economic environment
Analyzed and improved customer entitlement experience to build new “support contract” strategies for the commercial division
Discovered customer abuses and revenue opportunities that initiated new service contract program rollouts that I helped develop and support
Designed Access and Excel analytical databases to analyze customer behaviors
Designed executive-level dashboards to support the commercial division
Detailed Description
Analyzed and improved customer entitlement experience to build Technical Services new strategies.
Designed executive-level dashboards to provide guidance on service contract program rollouts, reveal revenue opportunities and reduce abuses and costs.
Company Description
Cisco Systems, Inc. is the worldwide leader in networking for the Internet. With over 65,000 employees worldwide, Cisco hardware, software, and service offerings are used to create Internet solutions that allow individuals, companies, and countries to increase productivity, improve customer satisfaction and strengthen competitive advantage.
