Currently contracting as a Program Analyst at GuideOne Insurance in the Executive Project Management Office. This EPMO is responsible for prioritizing, governing and reporting on all projects in GuideOne's Project Portfolio. The dollars managed and spent on projects in 2015 will total approximately $40 million. For the last two years, have worked with GuideOne's senior leadership to assist in creating a mature EPMO with strong processes, tools and valuable reporting.
Credit Investigator: Gathered information regarding high-end customers' financial situation. This included: Talking to lawyers, trust companies, CPAs and employers.
Reading and analyzing credit bureau reports. Detection and intervention of fraudulent applications.
Billing Specialist: Mediated merchandise problems between the consumer and the store. This was done through contact with store managers, consumers, manufacturers and independent inspectors.
Trust Dept: Created dashboards and held monthly meetings with site managers to help them and their team recognize improvement opportunities.
Account Rep: Reconciled many different accounts to ensure expense was posting correctly.