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Bernard Verneret

Telecom Senior Manager

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Bernard Verneret
70 years old
Abidjan Côte d’Ivoire
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Professional Status
Employed
Open to opportunities
About Me
In charge of the performance of a customer centre in France, I draw on:

 more than 10 years of different operational responsabilites in customer relationship and sales in France (France Telecom Orange Group)

 15 years of different expériences to telecoms operators in Africa & Middle East areas: due diligences, launch of mobile operations, CMO, CCO, business development
Resume created on DoYouBuzz
Experiences
  • As Project Manager, I had to pilot the implementation of the internal call centre of the operator, with 100 positions
  • I also assist the operator to set up and implement a sales and marketing strategy (existing analysis and market study) and a commercial organisation
  • I was also project leader for the implementation of a corparate organisation
Detailed Description
  • specifications, layout, IT telephony solution (Genesys - Avaya), jobs description, recruItment, training, coaching, procédures, follow-up
  • implementation of the kpis of the call centre
Company website
www.algerietelecom.dz
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Resume created on DoYouBuzz