I am a passionate and service-minded skilled worker driven by meeting new people, discovering new cultures and habits and the opportunity to go beyond travelers’ expectations, whoever they are and wherever the come from.
My career path is made up of a multitude of different experiences in terms of working place, countries, co-workers, jobs, work habits and brands which contributed to increased considerably my ability to adapt myself.
My key words are adaptability, persistence and pro activity and this makes me a valued asset.
My career path is made up of a multitude of different experiences in terms of working place, countries, co-workers, jobs, work habits and brands which contributed to increased considerably my ability to adapt myself.
My key words are adaptability, persistence and pro activity and this makes me a valued asset.
- Anticipate, Identify and answer guests needs
- Multicultural knowledges
- Guests stays personalization and follow-up
- Grievance management
- Recognition and loyalty
- Key Performance Metrics maximization
- SOPs setup and follow-up
- Coordinate tasks between departments
- Projet planning
- Respect spending limits and deadlines
- Crisis management, strong stress endurance
- Pack Office : Microsoft Word/PowerPoint/Excel/Outlook
- Property Management System : Opera & Delphi
- Upselling program : Nor1 eStandby & Check-in Marchandizing
- F&B software : Micros, Maitre D, SevenRooms, OpenTable
- GoConcierge - Parcelz / Hotsos - Rex / Helix
- Ability to quickly adapt to new softwares
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French : mother tongue
Expert
-
English : fluent
Advanced
-
Spanish : professional working proficiency
Intermediate
