I am a passionate and service-minded skilled worker driven by meeting new people, discovering new cultures and habits and the opportunity to go beyond travelers’ expectations, whoever they are and wherever the come from.
My career path is made up of a multitude of different experiences in terms of working place, countries, co-workers, jobs, work habits and brands which contributed to increased considerably my ability to adapt myself.
My key words are adaptability, persistence and pro activity and this makes me a valued asset.
Managing day-to-day rooms division departments operations : Front desk, concierges, bellmen and valets, individuals and groups reservations, housekeeping attandants and housekeeper (110 unionized employees) Assisting the Front Desk Manager and the Housekeeping & Engineering Manager.
Duty Manager role on different shits : 1 year overnight, 6 months pm shift and 6 months am shift.
Responsible for schedule making, payroll management, upselling program, loyalty recognition and enrollments, continuing training, hiring process as well as post-stay billing issues.
