I am a passionate and service-minded skilled worker driven by meeting new people, discovering new cultures and habits and the opportunity to go beyond travelers’ expectations, whoever they are and wherever the come from.
My career path is made up of a multitude of different experiences in terms of working place, countries, co-workers, jobs, work habits and brands which contributed to increased considerably my ability to adapt myself.
My key words are adaptability, persistence and pro activity and this makes me a valued asset.
Head of Department, member of Committee of Gestion involved in top management decisions.
Managing a team of 8 skilled unionized employees : schedule making, payroll, recognition, training, career evolution, hiring.
Project Management: Responsible for implementing new technologies such as new wifi network, TV system, in-house app for guest as well as lobby and all rooms renovation.
1.5M yearly budget: cost control, purchases management and productivity.
Risk Management: Responsible for strictly following-up with hotel and group SOPs & local regulations.
Managing day-to-day rooms division departments operations : Front desk, concierges, bellmen and valets, individuals and groups reservations, housekeeping attandants and housekeeper (110 unionized employees) Assisting the Front Desk Manager and the Housekeeping & Engineering Manager.
Duty Manager role on different shits : 1 year overnight, 6 months pm shift and 6 months am shift.
Responsible for schedule making, payroll management, upselling program, loyalty recognition and enrollments, continuing training, hiring process as well as post-stay billing issues.
3 weeks task force as a night manager in an Afro-Caribbean restaurant “Kith/Kin” by Chef Kwame Onwuachi (Top Chef America 2016). Average covers per dinner is 150 to 250.
Guests experience analysis for further feedbacks to hotel top management.
Enhancing IHG members recognition and improving guest’s acknowledgment and loyalty.
Assisting the F&B Director in daily tasks and editing performance monitoring reports.
Winter season, property awarded "World Best Ski Resort Hotel 2016 & 2018"
Hotel image ambassador from guests arrival to check-out (in-room accompanying, hotel services visit and explanations, concierge assistance, shuttle service within the ski resort, guest relation agent)
