I am a passionate and service-minded skilled worker driven by meeting new people, discovering new cultures and habits and the opportunity to go beyond travelers’ expectations, whoever they are and wherever the come from.
My career path is made up of a multitude of different experiences in terms of working place, countries, co-workers, jobs, work habits and brands which contributed to increased considerably my ability to adapt myself.
My key words are adaptability, persistence and pro activity and this makes me a valued asset.
My career path is made up of a multitude of different experiences in terms of working place, countries, co-workers, jobs, work habits and brands which contributed to increased considerably my ability to adapt myself.
My key words are adaptability, persistence and pro activity and this makes me a valued asset.
Technical Services Manager
Intercontinental Montréal
Since April 2019
- Head of Department, member of Committee of Gestion involved in top management decisions.
- Managing a team of 8 skilled unionized employees : schedule making, payroll, recognition, training, career evolution, hiring.
- Project Management: Responsible for implementing new technologies such as new wifi network, TV system, in-house app for guest as well as lobby and all rooms renovation.
- 1.5M yearly budget: cost control, purchases management and productivity.
- Risk Management: Responsible for strictly following-up with hotel and group SOPs & local regulations.
Rooms Supervisor
Intercontinental Montréal
January 2017
to March 2019
Montréal
Canada - Québec
- Managing day-to-day rooms division departments operations : Front desk, concierges, bellmen and valets, individuals and groups reservations, housekeeping attandants and housekeeper (110 unionized employees)
Assisting the Front Desk Manager and the Housekeeping & Engineering Manager. - Duty Manager role on different shits : 1 year overnight, 6 months pm shift and 6 months am shift.
- Responsible for schedule making, payroll management, upselling program, loyalty recognition and enrollments, continuing training, hiring process as well as post-stay billing issues.
Task Force F&B Manager
Intercontinental Washington DC - The Wharf
November 2018
to December 2018
Temporary Replacement
Washington, DC.
United States - District of Columbia
- 3 weeks task force as a night manager in an Afro-Caribbean restaurant “Kith/Kin” by Chef Kwame Onwuachi (Top Chef America 2016). Average covers per dinner is 150 to 250.
- Guests experience analysis for further feedbacks to hotel top management.
- Enhancing IHG members recognition and improving guest’s acknowledgment and loyalty.
- Assisting the F&B Director in daily tasks and editing performance monitoring reports.
Welcome Ambassador
W Hotel
December 2015
to February 2016
Verbier
Switzerland
- Discovering an innovating luxury hotel brand
- Winter season, property awarded "World Best Ski Resort Hotel 2016 & 2018"
- Hotel image ambassador from guests arrival to check-out (in-room accompanying, hotel services visit and explanations, concierge assistance, shuttle service within the ski resort, guest relation agent)
Head Waiter
Jackson + Rye
September 2015
to November 2015
London
United Kingdom
- American-style restaurant based in a trendy London neighbourhood
- English speaking skills development and discovering a big European capital city
Head Waiter
Terre Blanche Resort Golf & Spa
July 2015
to August 2015
France
- Inter-school degree summer season in a "The Leading Hotels of the World" hotel
- Discovering a new hotel management as being part of a resort structure
- Improvement in very high-end customer service
Head Waiter
Hermitage Barrière La Baule Hotel
June 2014
to August 2014
France
- Inter-school degree summer season
- Deepening sales techniques and personalized customer service
- Second job in this same luxury hotel
Receptionnist / Project Leader
Holiday Inn Rotherham Sheffield
March 2014
to July 2014
Sheffield
United Kingdom
- Professionalization internship abroad: second stay in an english speaking country
- Project Management: Optimizing Check-in Procedures - IHG Hotel-Pilot in the UK
- Discovering another work culture
Project Leader
Domitys
January 2014
Internship
France
- Private Retirement Home : discovering the para-hospitality sector
- First responsability managing a team
- Responsible for housekeeping department reorganisation as part of a management internship
Wine Waiter
Hermitage Barrière La Baule Hotel
July 2013
to August 2013
Part-time
France
- Inter-school degree summer season
- Discovering a French renowned hotel brand (part of Fouquet's Palace, Paris)
- Learning personalized customer service techniques
Waiter
Fota Island Resort
March 2012
to May 2012
Internship
Ireland
- Discovery of the luxury hotel industry
- Evolving into a foreign workplace
- Learning English
Bachelor degree in International Hospitality Management
Taylor's University, Malaysia
March 2016
to December 2016
3rd and last year of a bachelor degree as part of an exchange program between French Public University and #1 Malaysian University
Hotel & Catering Administration - Associate Degree
Nicolas Appert Hotel School, France
September 2014
to June 2015
2nd year of the 1st University Level
1st year of the 1st University Level. French/English/Spanish classes
Hospitality & Catering College Degree
Nicolas Appert Hotel School, France
September 2010
to June 2013
3-year technical college degree. Learning food service, culinary arts and hospitality
- Anticipate, Identify and answer guests needs
- Multicultural knowledges
- Guests stays personalization and follow-up
- Grievance management
- Recognition and loyalty
- Key Performance Metrics maximization
- SOPs setup and follow-up
- Coordinate tasks between departments
- Projet planning
- Respect spending limits and deadlines
- Crisis management, strong stress endurance
- Pack Office : Microsoft Word/PowerPoint/Excel/Outlook
- Property Management System : Opera & Delphi
- Upselling program : Nor1 eStandby & Check-in Marchandizing
- F&B software : Micros, Maitre D, SevenRooms, OpenTable
- GoConcierge - Parcelz / Hotsos - Rex / Helix
- Ability to quickly adapt to new softwares
-
French : mother tongue
Expert
-
English : fluent
Advanced
-
Spanish : professional working proficiency
Intermediate
- National Academic Council of France Delegate (3 years, High School level)
- Volunteering for organizing school shows from a music association
- Americas: Canada, Unites-States, Cuba, Colombia
- Europe: France, United Kingdom, Ireland, Spain, Portugal, Switzerland, Germany, Austria, Hungary, Slovakia, Romania, Bulgaria
- Asia: Malaysia, Indonesia, Thailand, Laos, Cambodia, Vietnam
- Africa: Tunisia, Morocco
- Canoe-Kayak, Climbing, Biking, Running, Basketball, Skiing
