Experience — Beatriz Cardigos

Resume created on DoYouBuzz

Experiences

Led and managed an international BI team (10 people), serving outsourcing operational teams in various industries and markets
Oversaw project timelines and assigned tasks for seamless operations across >20 clients
Optimized team processes using agile methodology and automated data processes.
Monitored data quality and accuracy for enhanced decision-making among 2000 FTEs from multiple countries.
Provided guidance and support to team members, leveraging expertise in Data Analysis and Business Intelligence through PowerBI

Teleperformance

January 2021 to September 2022

Full-time

Lisbon

Portugal

Implemented new clients' Power BI Dashboards by analyzing operational and client requirements, defining ETL rules, and working with the Datawarehouse team, adapting the standardized product to each client unique context and KPIs
Provided initial analytics support, ensuring operational teams know how to use Power BI and passing on the product and client specifications to the Operational Data Analyst
Provided adhoc support to operational Data Analysts by helping in PowerBI developments, creating validation processes and supporting Data Analysts in work prioritization

Supported a Major Streaming Company Customer Service teams by developing local
and regional Analytics Dashboards through Power BI and Tableau and preparing Business Review presentations
Analyzed trends and gave insights into performance issues and opportunities
Managed and ensured data quality with subsequent alerts to stakeholders
Developed a Global Executive Dashboard for the Teleperformance Group C-Levels, in Power BI, by coordinating regional Data Analyst teams in data submission, working together with Data Engineers to develop a centralized and optimized database, implementing the dashboard, and helping develop a new standardized global analytics product (a successful pilot later implemented in other clients)
Onboarded and supported new colleagues regarding both the internal and client ETL and analytics processes and products in both PowerBI and Tableau

Researched and analyzed consumer trends , incumbent and disruptor strategies shaping the worldwide and Portuguese e-commerce markets
Researched, analyzed and selected potential technology and data analytics solutions for the Portuguese energy sector as well as use casas for an electrical industrial goods company
Reproduced, identified errors, validated and compared different KPIs' evolution of previous operating model analyses for a major Portuguese consumer goods retailer
Developed quantitative analyses and graphics for operating model issues identified between previous analyses and quality interviews for a major Portuguese consumer goods retailer
Helped on proposal's development and developed client presentations for the above mentioned activities

E-commerce company selling organic products, gardening and farming tools, materials and accessories as well as DIY (Do It Yourself) materials.
Extracted, cleaned, compiled and analyzed data using Google Sheets, Google Analytics and Google Data Studio
Performed analysis on marketing, sales, operations and financial performance
Managed the Portuguese social media accounts

Planeta Huerto

February 2018 to May 2018

Internship

Alicante

Spain

E-commerce company selling organic products, gardening and farming tools, materials and accessories
Assisted the Portugal Country Manager and performed Customer Service
Analysed user experience & delivery performance
Conducted competition analyses
Translated Content, Product and Promotion materials
Managed the Portuguese social media accounts

Beatriz Cardigos