Beatriz Cardigos
Business Intelligence / Data Analyst
30 years old
Driving License
Professional Status
Employed
Open to opportunities
About Me
I'm a passionate person who thrives in international environments and loves to help bring ideas and projects to life, especially those related to technology and/or sustainability. My ambition is to be able to look back on my career and be proud that I made a positive impact in the world. If you wish to know more about me, please feel free to contact me through e-mail: b.cardigos@gmail.com
Business Intelligence Coordinator
Teleperformance
Since September 2022
Full-time
Lisbon
Portugal
- Led and managed an international BI team (10 people), serving outsourcing operational teams in various industries and markets
- Oversaw project timelines and assigned tasks for seamless operations across >20 clients
- Optimized team processes using agile methodology and automated data processes.
- Monitored data quality and accuracy for enhanced decision-making among 2000 FTEs from multiple countries.
- Provided guidance and support to team members, leveraging expertise in Data Analysis and Business Intelligence through PowerBI
Senior Data/BI Analyst - New Clients
Teleperformance
January 2021
to September 2022
Full-time
Lisbon
Portugal
- Implemented new clients' Power BI Dashboards by analyzing operational and client requirements, defining ETL rules, and working with the Datawarehouse team, adapting the standardized product to each client unique context and KPIs
- Provided initial analytics support, ensuring operational teams know how to use Power BI and passing on the product and client specifications to the Operational Data Analyst
- Provided adhoc support to operational Data Analysts by helping in PowerBI developments, creating validation processes and supporting Data Analysts in work prioritization
Data/BI Analyst - Outsourcing Operations
Teleperformance
August 2019
to December 2020
Full-time
Lisbon
- Supported a Major Streaming Company Customer Service teams by developing local
and regional Analytics Dashboards through Power BI and Tableau and preparing Business Review presentations - Analyzed trends and gave insights into performance issues and opportunities
- Managed and ensured data quality with subsequent alerts to stakeholders
- Developed a Global Executive Dashboard for the Teleperformance Group C-Levels, in Power BI, by coordinating regional Data Analyst teams in data submission, working together with Data Engineers to develop a centralized and optimized database, implementing the dashboard, and helping develop a new standardized global analytics product (a successful pilot later implemented in other clients)
- Onboarded and supported new colleagues regarding both the internal and client ETL and analytics processes and products in both PowerBI and Tableau
Strategy Analyst
Accenture Strategy
October 2018
to April 2019
Full-time
Lisboa
Portugal
- Researched and analyzed consumer trends , incumbent and disruptor strategies shaping the worldwide and Portuguese e-commerce markets
- Researched, analyzed and selected potential technology and data analytics solutions for the Portuguese energy sector as well as use casas for an electrical industrial goods company
- Reproduced, identified errors, validated and compared different KPIs' evolution of previous operating model analyses for a major Portuguese consumer goods retailer
- Developed quantitative analyses and graphics for operating model issues identified between previous analyses and quality interviews for a major Portuguese consumer goods retailer
- Helped on proposal's development and developed client presentations for the above mentioned activities
Business Intelligence / Marketing Analyst
Palenta Huerto
June 2018
to August 2018
Full-time
Alicante
Spain
- E-commerce company selling organic products, gardening and farming tools, materials and accessories as well as DIY (Do It Yourself) materials.
- Extracted, cleaned, compiled and analyzed data using Google Sheets, Google Analytics and Google Data Studio
- Performed analysis on marketing, sales, operations and financial performance
- Managed the Portuguese social media accounts
Portugal Account Assistant Intern - Marketing & Customer Service
Planeta Huerto
February 2018
to May 2018
Internship
Alicante
Spain
- E-commerce company selling organic products, gardening and farming tools, materials and accessories
- Assisted the Portugal Country Manager and performed Customer Service
- Analysed user experience & delivery performance
- Conducted competition analyses
- Translated Content, Product and Promotion materials
- Managed the Portuguese social media accounts
Student Consulting Project
Kuntin
March 2017
to May 2017
Student Project
Beijing
China
- Industrial real estate investment and development company.
- Researched inward FDI factors in China
- Researched and developed business opportunities
Advisory Internship
EY
September 2016
to December 2016
Part-time
Lisbon
Portugal
- Supported client proposal's development
- Researched and reported on industry best-practices
Summer Store Manager Internship
Sonae MC - Note
July 2015
to August 2016
Internship
Lisbon
Portugal
- Stationary and book shop chain.
- Was responsible for store layout & customer service
CEMS MSc International Management
Nova School of Business and Economics / Tsinghua School of Economics and Management
September 2016
to July 2017
- Ranked #9 in Financial Times Masters in Management 2017 Ranking
- Relevant Coursework: Doing Business in China (17/20), CSR (17/20), Digital Strategy (17/20) Business Intelligence (17/20), Strategy in Global Markets (16/20).
- Exchange & Thesis semester at Tsinghua School of Economics and Management, Beijing, China.
- Completed the Confucius Institute Basic 1 Mandarin Course (120h) and progressed studies in China
- Ranked #17 in Financial Times Masters in Management 2017 Ranking
- Relevant Coursework: Applied Problem Solving (18/20), Financial Management (18/20), Human Resources Management (18/20),Statistics III (18/20), Strategy I (18/20). GPA: 17/20
- Major in Strategy and International Business
- Relevant Coursework: Finance (17/20); Macroeconomics (18/20); Management Accounting (18/20); Strategy (20/20).
- Received Boston Consulting Group award for the best 2014/2015 Strategy course student.
- Exchange semester at Hanken School of Economics, Helsinki, Finland
- Animal Care: Volunteered at Focinhos & Bigodes for 6 months (2012/2013)
- Reforestation: Volunteered at Gravito Healing & Retreat Centre for 1 month helping with reforestation after the summer fires (2017)
- Coastal Cleaning: Cleaned the Corvo Island south coast almost every summer since childhood
- 5-year music degree in transversal flute at Conservatório Regional da Horta (2004-2009).
- Flutist at Tuna ForTuna (2012-2017).
- Event Manager for Annual Music Festival ForTuna (700 participants & guests) achieving a 14.900% profit increase over 3 years (2013-2016)
- Amateur Photographer
- iD Visual Arts Academy - Professional Photography 2010 Summer Course
- Photographer at Hanken School of Economics Student Union
- Love getting to know new and different cultures
- Backpacked in Europe and Asia
- Avid reader, specially in the Fantasy & Sci-Fi genre.
- Support at George R.R. Martin reception and book signing session organized by Saída de Emergência (April 2012).
- Forum Moderator and Admnistrator for Saída de Emergência's Bang! published books for 4 years.
- Enjoy playing both video and board games.
- Co-founder of the Nova SBE's Nova Gaming Club (Fall 2016).
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Portuguese
Expert
-
English
Expert
-
Spanish
Expert
-
French
Intermediate
-
Mandarin
Notions
-
DAX
Advanced
-
M
Good
-
SQL
Intermediate
-
PowerBI
Advanced
-
Tabular Editor
Good
-
Excel
Advanced
-
SQL Server MS
Notions
-
Dax Studio
Notions
-
Salesforce
Intermediate
-
Databricks
Notions
-
DevOps/Jira
Notions
-
Power Automate
Notions
-
Tableau
Intermediate
-
Visio/Draw.io
Good
-
Word
Advanced
-
PowerPoint
Advanced
