Chloe Barnes
Customer Care Manager
Professional Status
Employed
Available
About Me
In my free time, I enjoy reading books on personal development and practicing yoga. I also love traveling and exploring new cultures. Additionally, I am an animal lover and regularly volunteer at local animal shelters.
Sales Representative
Orange Mauritius
2015
to 2017
- Promoted and sold mobile phone plans and devices to customers
- Conducted market research and identified potential sales opportunities
- Maintained accurate sales records and provided reports to management
- Collaborated with colleagues to achieve team targets
Customer Care Manager
DodoMarket Flowers and Gifts Mauritius
2017
to 2021
- Manage a team of customer service representatives and coordinate daily operations
- Ensure customer satisfaction by resolving complaints and handling inquiries in a timely and professional manner
- Develop and implement customer service policies and procedures
- Monitor and analyze customer feedback to identify areas for improvement
- Work closely with the sales team to achieve revenue targets
Customer Care Manager
BabyBest Mauritius
Since 2021
- Manage a team of customer service representatives and coordinate daily operations
- Ensure customer satisfaction by resolving complaints and handling inquiries in a timely and professional manner
- Develop and implement customer service policies and procedures
- Monitor and analyze customer feedback to identify areas for improvement
- Work closely with the sales team to achieve revenue targets
Bachelor's degree in Business Administration from the University of Mauritius (2012-2015)
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Strong leadership and communication skills
Expert
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Excellent problem-solving and decision-making skills
Expert
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Ability to work well under pressure
Expert
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Proficient in Microsoft Office and Google Suite
Expert
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Fluent in English and French
Expert
Certifications
Customer Service Excellence Certification
2019
Sales and Negotiation Skills Certification
2016
