Bao Truong

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Experiences

Facilitates the Scrum process & Develop environment conducive to team self-organization
Work with scrum team, product owner and client to define release scopes, product roadmap, development standards
Promotes improved engineering practices, continuous improvement thru retrospective
Protect the team from outside distractions, serving as a buffer between the team and external stakeholders.
Remove impediments for the team, so they can get on with the work.
Help the team master the use of scrum artifacts such as the task board, the sprint backlog, and burn-down charts
Manage resource allocation, recruit resource and involve in people development
Work with client for strategy, continuous improvement
Follow with employee's benefit, relation development, motivation

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Identify and propose areas of improvement in process which will help drive quality of product, and work with the team to implement
Work in close collaboration with product managers, Business Analyst, web developers, marketing while deriving requirements the through interviews, document analysis, business process descriptions, use cases, business analysis, task analysis
Suggest enhancements and product features by working closely with BA to review the product & researching and exploring the alternatives to company products or similar ones, identifying the gap between user needs and product.
Drive and refine software quality assurance best practices, strategy, methodology and metrics collection to enhance testing capabilities within the QA team and across Scrum teams
Propose oversight for research and testing activities; respond to testing outcomes through iterative design practices
Develop and cultivate relations

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Be responsible to the outputs of all development teams in the company
Be the scrum master, control the sprint scopes, follow the progress and keep the development teams on track.
Develop policies, procedures and process to run all team to meet release deadline, expectation
Project planning, team members allocation according to roadmap and business demands.
Maintain required communicating activities across the development teams,QA team, UI/UX, product owners, solution architects
Ensure sufficient processes and tools are in place to meet the requirements of the business and customers.
Support & involve in activities to develop company core values / culture which focus on people development, people caring and sharing.
Involve in candidate interview, performance assessment, company team building activities

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Be responsible to the quality of release. Control testing scopes of product releases and product campaigns (Microsoft China Online store)
Manage test planning, estimate, assignment and resource allocation.
Follow daily assignments, working shilf to fully support customer & meet the commitment.
Control MSCN development process
Involve in develop testing standards, evaluating QA members, having coaching activities to develop people.

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Define and clarify project scope, project plan and schedule. Develop policies and procedures to support the achievement of the project objectives
Work with Delivery manager to allocate team members, roles and positions
Follow daily assignments and keep all the team on track to meet the commitment. Work with IT, HR, Training departments and management team to support development activities
Keep team spririt up thru caring, sharing, motivating
Work closely to team to measure project progress comparing to objectives, run daily/weekly meeting for status reporting. Determine and have corrective actions to address deviations
Manage QA planning

Define test strategies in product testing plan
Elaborate, estimate appropriate time for doing testing tasks. Prepare and complete testing assignments
Communicate with clients on assignment, estimation, planning and suggestions for improvement
Build up testing process in team thru templates for tracking changes, issues and requests.
Monitor team daily assignments and report to client.
Involve in writing and executing test case. Perform the functional, GUI, ETL testing

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Involve in writing and executing test cases, perform the functional, GUI, and regression testing
Troubleshoot issues in End 2 End testing
Perform integration/system testing among products of Verint system such as QM, WFO, Scorecards, eLearning, Enterprise Report, ETL testing

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Education

Training courses for mid-level managers in motivating, management mindset, people development...

Skills for trainers in runnning trainining activities effectively

Skills

Project Manager | Scrum Master | QA Manager