Balmeet Doowa
Internal IT support
Professional Status
Unemployed
Available
About Me
Multi-lingual customer service professional with proven track record in banking and retail sectors, combined with customer focused approach to business.
With hands on experience in a sole responsibility of managing experience in retail organisation in a customer facing roles I am able to provide an outstanding service within any environment and deal with a broad range of customer needs from initial enquires through sales, transactions, customer and complaint handling, including managing other duties from ordering, organisation and maintaining Day Ledger.
Completed B Tech IT Level 1 to 5
I possess good verbal communication skills and have the ability and willingness to learn new skills quickly and enjoy new challenges.
With hands on experience in a sole responsibility of managing experience in retail organisation in a customer facing roles I am able to provide an outstanding service within any environment and deal with a broad range of customer needs from initial enquires through sales, transactions, customer and complaint handling, including managing other duties from ordering, organisation and maintaining Day Ledger.
Completed B Tech IT Level 1 to 5
I possess good verbal communication skills and have the ability and willingness to learn new skills quickly and enjoy new challenges.
Store Manager
Twickenham Local Food and Wine
March 2020
to October 2020
- Increased Profits through effective sales with the fulfilled needs of the regular customer
- Used Time Efficiently when not serving customers, including tidying aisles and performing spot checks across departments
- Examined merchandise to verify that it was correctly priced and placed.
- Analyses the competitor and try new technique to outdo them
- Operated a cash register for cash, cheque and credit card transactions with 100% accuracy
Operation Assistant
Pure Connect Ltd
May 2016
to January 2020
- Receive Deliveries from Supplier and check goods with the delivery note.
- book goods in and out using the company's computer system.
- pick and pack items for dispatch, using schedule.
- Assisted with manual lifting.
- Supported the team at the site within the warehouse.
- Maintain the work area and ensure it is clean and tidy.
Customer Service Assistant - Work Experience (one Week)
Barclays Bank Southall
April 2016
- Greeting Customers, handling face-to-face enquiries and managing complaints.
- Discussing solutions with customers and booking appointments with advisors.
- Providing admin duties and typing documents using Microsoft Office.
- Assisting customer with different products of banking, Loan, credit card etc.
- Queue walking to assist customers pro-actively.
- Programming
- Networking
- Professional Practice
- Database Design & Development
- Security
- Managing a Successful Computing Project (Pearson-set)
- Specialist units
- Computer Systems Architecture
- Website Design & Development
- Computing Research Project (Pearson-set)
- Business Intelligence
- Cloud Computing
- Network Security
- Advanced Programming
- E-Commerce & Strategy
- Artificial Intelligence
-Website Design & Development
- Website development
- Advanced CSS technique
- Programme control
- Structure and procedures using Python
- Database design
- Networking fundamentals
- Operating systems and systems management
- Trigonometry, Statistics, Algebra
- English
- Online World
- Technology System
- Portfolio
- Access Database
- Python
- Mobile Application
- Website Development
- Computer Software
- Microsoft Word
- Microsoft Excel
- HTML
- Database
- Maths Level 1
- English Level 1
Skills
Time Skills
- Reliable, punctual, professional and competent
- Able to work accurately within deadline
- Target Orientated
Communication skills
- Customer service
- Bi-lingual
Organising Skills
- Time Management
- Effective teamwork skills
