Confident, competent and imaginative with extensive work experience throughout my career and this has given me a valuable opportunity to acquire a good knowledge and performance in a creative environment that is familiar to me. Now I am looking for a new stimulating position that makes the best use of my skills and enriched my experience and additionally my personal and professional development so that it allows me to be over time an important part of a big business
Receiving subscribers' calls, answering their questions and handling their requests, whether they are individuals or companies, in a highly efficient and professional manner.
Ensuring accurate understanding of customer requests and verification in accordance with established policies, and Entering information requests to the system
Work on documenting requests that can not be executed through the call accurately
Documenting and communicating feedback and suggestions from subscribers
Sell Ooredoo Mobile products and services to current and potential subscribers
Maintaining the equipment and inventory
Upholding the appearance of a clean environment and, moreover, with the assistance from Marketing Department, implementing innovative ways to attract and gain customer attention to the showroom and Ooredoo products and services.
Analysis of trends, graphs (logo and visual communication) technical and model plan
Act as the face of the company and main contact between the public and employees.
Worked closely with the project in all phases of design, including drafting selection selection of finishing, space planning.
Meeting and consultation with new and existing customers to determine their needs in the various commercial projects (cafe, pharmacy, showroom.) And private (villa, house, living room, door)
Responsible for creating and teaching a course on developing software skills using Adobe Photoshop, Illustrator and InDesign
Integrated a learning approach while teaching the three programs in tandem, as well as the introduction of an industrial type work environment in which I am the creative director and students were the artists / designers
Manipulating difficult situations and encouraging students to use their full potential
In charge of designing graphic information material (flyers, business cards, logos.) For the center or other clients
Teach the French language and Microsoft office (Word, Excel, powerpoint...) for different age
Assist passengers with additional check-in requirements, seat assignments and changes to itineraries, meet passengers planeside in all types of weather, and assist with passenger gate checked baggage.
Delivered the highest level of Customer Service at all customer focal points constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge.
Directed Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge,
Provided world class service to all premium passengers in a friendly environment
Solved situations such as miss-connection, mishandling, etc.