aya taj aldin
social specialist
Creativity at work and find innovative solutions
30 years old
Alexandria (21575) Egypt
Employed
Available
Creativity at work and find innovative solutions and Building a successful team, motivating others and drive results And upgrading the organization to the maximum degree of excellence
secretary
prosecutors
March 2018
to February 2019
- Responsibilities
- -Following-up correspondence & instructions issued by My Director
- -Managing filing systems.
- -Preparing reports that may be required to fulfill the administrative requirement
- Prepare all the required documents and reports by using Microsoft office programs
- Handling all incoming calls, fax and E-mails.
- Preparing and writing letters
Customer Services
Family water
August 2016
to February 2018
- Responsibilities
- Determines requirements by working with customers.
- Determines requirements by working with customers.
- Answers inquiries by clarifying desired information
- Answers inquiries by clarifying desired information
- Researching, locating, and providing information.
- Researching, locating, and providing information.
- Resolves problems by clarifying issues.
- Resolves problems by clarifying issues.
- Researching and exploring answers and alternative solutions.
- Researching and exploring answers and alternative solutions.
- Implementing solutions.
- Implementing solutions.
- Escalating unresolved problems.
- Escalating unresolved problems.
- Fulfills requests by clarifying desired information.
- Fulfills requests by clarifying desired information.
- Completing transactions.
- Completing related requests.
- Completing related requests.
- Explaining new features.
- Explaining new features.
- Maintains call center database by entering information.
- Maintains call center database by entering information.
secretary
Inshaa
October 2015
to June 2016
- Responsibilities
- -Supporting high level executives & management of entire departments.
- -Handling confidential documents, communication and information management
- -Following-up correspondence & instructions issued by My Director
- -Scheduling meetings and events of Manager Calendar.
- -Managing official meetings: sending invitations, preparing documents, presentations, writing up minutes and summaries.
- -Managing filing systems.
- -Organizing the office layout and maintaining supplies of stationery and equipment.
Basic Concepts of information technology
Using the computer and managing files
Word-processInformation and Communicationing ـ Microsoft Word
Spreadsheets : ـ Microsoft Excel
Database : ـ Microsoft Access
Presentation : ـ Microsoft PowerPoint
Information and Communication
Learn more
Using the computer and managing files
Word-processInformation and Communicationing ـ Microsoft Word
Spreadsheets : ـ Microsoft Excel
Database : ـ Microsoft Access
Presentation : ـ Microsoft PowerPoint
Information and Communication
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Writing
Expert
-
Microsoft Excel
Advanced
-
Microsoft Word
Advanced
-
PowerPoint
Good
-
Microsoft Outlook
Advanced
-
Research
Advanced
-
Windows
Intermediate
-
Policy
Good
-
Data Entry
Good
-
Creative Solutions
Good
-
Team work
Advanced
-
communication skills
Good
-
Customer Service
Advanced
-
Negotiation
Advanced
-
Data Entry
Advanced
-
Employee Relations
Good
-
Microsoft Office
Advanced
-
Microsoft Excel
Intermediate
-
Microsoft Word
Advanced
-
PowerPoint
Good
-
Time Management
Good
-
communication skills
Good
-
Human Resources
Good
-
Negotiation
Good
-
Analysis
Good
-
HR Policies
Intermediate
-
Policy
Advanced
-
decision maker
Good
-
Windows
Intermediate
