Expériences — Aurelien Laurence

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Experiences

Providing 1st and 2nd level support on Dell Powervault products
Escalation agent for all complex VMware cases
Performing all remote installations and configurations of vmware environnements with Powervault products
SAN MD Products specialist

Providing 1st and 2nd level support on Dell Poweredge products
Assisting business and end-user customers to resolve their issues

Monitoring HP Internal network (Wan) and his customer : Airbus, Fortum, Fiat, Nokia (about 12500 nodes et 3200 lines)
Outsourcing servers and applications for customer Arkema (800 servers over the world)

Install, manage servers and desktops’ maintenance through remote access software or directly on site
Assist customer on phone for software issue