¡Tu navegador no está actualizado!

Actualiza tu navegador para garantizar que tienes la mejor experiencia y seguridad posibles. Actualizar ahora

×

Augusto Carracedo

Telesales, Indirect Digital Channels & Commercial Excellence Manager en Viesgo

Augusto Carracedo
49 years old
Rosario Argentina
Professional Status
Employed
Available
About Me
Solid management experience leading successful teams in the Utilities, Insurance and financial services industry.

Highly motivated person, dynamic and non reluctant to change, creative and major contributor to successful business changes, strongly goals oriented and with excellent leadership and motivational skills.
Resume created on DoYouBuzz
  • Telesales & Indirect Digital Sales
    • 260 FTEs in 7 Telesales Platforms
    • 80.000 Annual Sales Res & SME
    • Business contribution focusing on value generation (NPV, margin, CTA) & sales quality (NPS, cancelations, early churn)
    • Sales process innovation to maximize value
    • Continuous adaptation to new regulatory contexts (new GDPR, SIPS, Energy Regulation).
    • Smart leads generation to maximize value of potential customers
  • Commercial Excellence
    • Responsible of Quality Assurance in Acquisition Channels: Mobile, Telesales, Internet, Partners.
    • Definition and Sales Quality Strategy implementation
    • Definition and monitoring sales efficiency indicators (KPIs), through continue analysis of sales and marketing processes.
    • Definition and management of transformation programs in or order to improve KPIS.
    • Implementation of best practices of main sectors: Utilities, Telco, Financial Services & Insurances.
    • Responsible of anti-fraud policies in sales channels.
    • Launch an eLearning platform across all multichannel agencies to ensure consistent sales approaches
    • Ensure sales quality in the commercial approach introducing Third Parties Verification (VPT) in the first touchpoint with potential customers
  • Salesforce & Sales Mobility
    • Responsible of defining, managing and maintaining sales applications
    • Definition and deployment of Mobility Sales App
    • Functional support and sales process definition
    • Definition and Sales Process Management in SalesForce