Solid management experience leading successful teams in the Utilities, Insurance and financial services industry.
Highly motivated person, dynamic and non reluctant to change, creative and major contributor to successful business changes, strongly goals oriented and with excellent leadership and motivational skills.
Responsible of Quality Assurance in Acquisition Channels: Mobile, Telesales, Internet, Partners. Define and implement Sales Quality Strategy. Define and lead sales efficiency indicators (KPIs), through continue analysis of sales and marketing processes. Define and manage transformation projects in or order to improve KPIS. Implement best practices of main sectors: Utilities, Telco, Financial Services & Insurances. Create the mechanisms and processes to capture, analyze and use market level data to better understand the current competitive environment. Identify growth opportunities and new customer targets, and create value propositions to support and build competitive advantage in co-operation with marketing and sales teams. Responsible for anti-fraud policies in sales channels. Define and implement tools to improve approval ratios and times of business processes.
