Solid management experience leading successful teams in the Utilities, Insurance and financial services industry.
Highly motivated person, dynamic and non reluctant to change, creative and major contributor to successful business changes, strongly goals oriented and with excellent leadership and motivational skills.
Responsible of multichannel customer care: Phone, Web, E-mail, Fax, Commercial & Franchised Offices Operational management and quality assurance to improve customer satisfaction Involved in the development of the annual sales plan via inbound contacts Costs optimization with new suppliers Supervision of Cost to Serve, aligned with annual budgets Responsible of retention and loyalty campaigns via outbound contacts Actively participate and drive strategic dialogue with Service Providers via Weekly, Monthly & Quarterly Business Review.
