Customer Service Assistant of Europe Supply Chain @ Essilor International

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Experiences

Essilor International

September 2012 to September 2013

Apprenticeship

Créteil

France

Implementation of new KPIs (service rate)
Modernization and management of satisfaction surveys
Set up of service agreements between each European subsidiary and the Customer Service
Emergency Management of a subsidiary
Integral management of the Intranet portal and Editorial board of the quarterly publication
Realization of an internal and an external benchmark

Company Description

Essilor is the world's largest manufacturer of ophthalmic lenses.

Company website

Audrey Weber